EvidenceNOW: Tools and Resources

The Agency for Healthcare and Quality (AHRQ) offers practical, research-based tools and other resources to help a variety of health care origanizations, provider, and others make care safer in all health care settings. AHRQ's evidence-based tools and resources are used by organizations nationwide to improve the quality, safety, effectiveness, and efficiency of health care. Improving health care quality by increasing the capacity of small primary care practices to implement the best clinical evidence is our aim. These tools and resources can be searched by the key drivers and the change strategies of the EvidenceNOW Key Driver Diagram.

This resource explains how to create and maintain standardized, up-to-date patient problem lists in electronic health records (EHRs) in order to improve practices’ ability to generate accurate quality improvement data.
This recorded webinar discusses how to create a joyful environment in primary care practices for both providers and patients. It suggests how responsibilities can be shared among care team members to avoid clinician burnout.
This online learning module provides a comprehensive overview and step-by-step guide for practices to implement a team-based model of primary care to enhance quality of care and productivity. The module links to training resources, including videos.
This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.
This resource explains the purpose and process of workflow mapping in a primary care setting. It includes important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows.
This recorded webinar offers guidance for implementing a training program for medical assistants, with a goal of expanding their roles in delivering evidence-based care and their responsibilities as part of team-based care.
This resource provides an example of how a practice can translate evidence on treatment for hypertension (high blood pressure) into a protocol for the primary care team, highlighting the responsibilities medical assistants can take on.
This comprehensive implementation guide discusses why real-time, in-person huddles are beneficial for practice team communication, explains how to implement effective huddles, and provides case studies as examples.
This resource provides describes how teamlets work, with medical assistants or other staff functioning as health coaches, and provides practical information on how to implement the teamlet model in primary care practices.
This tool provides a brief overview of primary care team huddles, as well as a worksheet to help practices identify the goals of huddles, huddle topics and processes, and obstacles to huddling and their solutions.

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