This resource explains the purpose and process of workflow mapping in a primary care setting. It includes important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows.
This modifiable flow chart allows practices to adapt steps to reflect the practice’s preferred protocol for controlling hypertension in adult patients, including blood pressure goals and medication names.
This learning guide explains how to improve electronic health record (EHR) data quality to stimulate practice quality improvement.
This section of the Web-based Primary Care Team Guide outlines how primary care practice teams can improve the quality of patient care. It contains four action steps to assess the need for and pilot changes using teams.
This resource describes sources for selecting primary care performance measures, the importance of determining the appropriate numerators and denominators, and how to find and use benchmark data for quality improvement (QI) work.
This executive summary introduces the Model for Improvement and Lean. It addresses how to use measurement and data to drive improvement in primary care, optimize health information technology (IT), and spread and sustain change. It links to two implementation guides.
Based on Lean structured problem-solving methods, this tool uses root cause analysis, diagramming process changes, and measuring implementation progress and effectiveness of changes to help primary care practices maximize efficiency and good outcomes.
This primer includes short descriptions of the following continuous quality improvement (QI) approaches: Model for Improvement, Lean, Six Sigma, and the Baldridge Quality Model.
This toolkit consists of 10 tools and templates—with instructions and examples—for primary care practices to use to improve quality. Tools include: cause and effect diagram, failure modes and effects analysis, histogram, Pareto chart, and scatter diagram.
This toolkit helps clinics engage patients on multidisciplinary quality improvement (QI) teams. It includes tools on recruiting, onboarding, and partnering with patients, as well as tools on launching and supporting the improvement work.