This resource describes the rationale for primary care practices to switch to care teams, describes how teams function, and provides implementation tips.
This implementation guide by the Safety Net Medical Home Initiative addresses why care teams are important for improving patient care and ways to build an effective care team that meets patients’ needs and expectations.
Standing orders allow patient care to be shared among non-clinician members of the care team. This overview explains how standing orders empower both clinical and non-clinical staff and provides examples of standing orders.
This short article describes four coping stages that organizations go through when metrics show poor performance: denial of the data accuracy, denial there is a problem, deny accountability for the problem, and acceptance of responsibility.
This tool provides a sample protocol for assigning new patients to primary care providers to maintain an organized patient panel. This empanelment process can be adapted as needed by practice staff.
This case study of a primary care practice provides insight into the clinic’s quality improvement project to improve blood pressure control. It highlights the steps in the quality improvement (QI) process, future measures, and lessons learned.
This sample job description specifies the duties and responsibilities of a registered nurse who is part of a multi-disciplinary team, delivers evidence-based care, and participates in quality improvement (QI) activities, including data collection.
This workflow outlines a typical patient visit for a cardiovascular risk assessment. It shows the patient flow and the roles of front desk staff, medical assistants, and clinicians on the primary care team.
This evidence-based curriculum offers online training on how to establish effective teamwork and communication among clinical and non-clinical staff in a variety of medical settings in order to improve quality of care provided to patients.
This toolkit helps clinics engage patients on multidisciplinary quality improvement (QI) teams. It includes tools on recruiting, onboarding, and partnering with patients, as well as tools on launching and supporting the improvement work.