This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.
This resource explains the purpose and process of workflow mapping in a primary care setting. It includes important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows.
This resource provides guidelines for effective storytelling as a device to motivate a group to action. A successful story contains a challenge, a choice, and an outcome. The use of a story can facilitate successful communication by leaders.
This recorded webinar offers guidance for implementing a training program for medical assistants, with a goal of expanding their roles in delivering evidence-based care and their responsibilities as part of team-based care.
This modifiable flow chart allows practices to adapt steps to reflect the practice’s preferred protocol for controlling hypertension in adult patients, including blood pressure goals and medication names.
This resource provides an example of how a practice can translate evidence on treatment for hypertension (high blood pressure) into a protocol for the primary care team, highlighting the responsibilities medical assistants can take on.
This comprehensive implementation guide discusses why real-time, in-person huddles are beneficial for practice team communication, explains how to implement effective huddles, and provides case studies as examples.
This resource provides describes how teamlets work, with medical assistants or other staff functioning as health coaches, and provides practical information on how to implement the teamlet model in primary care practices.
This guide details how to implement group visits in primary care practices. It covers a range of topics such as provider training, billing, and recruiting patients for group visits.
This tool provides a brief overview of primary care team huddles, as well as a worksheet to help practices identify the goals of huddles, huddle topics and processes, and obstacles to huddling and their solutions.