This implementation guide provides information on how health care leaders can support organizational changes aimed at improving patient-centered care. The guide contains practical information, tips, and case studies.
This workflow outlines a typical patient visit for a cardiovascular risk assessment. It shows the patient flow and the roles of front desk staff, medical assistants, and clinicians on the primary care team.
This evidence-based curriculum offers online training on how to establish effective teamwork and communication among clinical and non-clinical staff in a variety of medical settings in order to improve quality of care provided to patients.
This toolkit helps clinics engage patients on multidisciplinary quality improvement (QI) teams. It includes tools on recruiting, onboarding, and partnering with patients, as well as tools on launching and supporting the improvement work.
This AHRQ health literacy toolkit contains 21 short tools to help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.
This brief recommends strategies that primary care practices and health care organizations can use to effectively organize and interpret race, ethnicity, and language data to improve equity for their patients and reduce disparities.
Appendix B of this implementation guide provides a short explanation of how an Electronic Health Records (EHRs) can help primary care practices assign patients to specific clinicians.
This AHRQ resource explains how practices can use health information technology (IT) tools - such as electronic health records (EHRs), data registries, decision support, and health information exchange systems - to improve quality and patient outcomes.
This resource explains how primary care practices can use root cause analysis to understand factors affecting performance on quality measures. It reviews the “Five Whys,” Fishbone diagramming, and Fall Out analysis tools.
This recorded webinar uses workflow analysis, including swim lane diagrams, to talk about how to improve the patient flow in primary care practices.