This resource explains how primary care practices can use root cause analysis to understand factors affecting performance on quality measures. It reviews the “Five Whys,” Fishbone diagramming, and Fall Out analysis tools.
This recorded webinar uses workflow analysis, including swim lane diagrams, to talk about how to improve the patient flow in primary care practices.
This resource explains how to accurately manipulate, display, and act on clinical performance data. It also describes how to prepare and present performance data in order to drive quality improvement (QI).
This one-page workflow chart and decision aid helps primary care practice staff collect and track data so clinicians can determine patients’ risk of cardiovascular events such as a heart attack or stroke.
This issue brief provides a description of workflow analysis; explores the stages of workflow analysis, process mapping, and process redesign; and discusses the role of care teams in the workflow mapping process.
This presentation explains how primary care practices can use workflow analysis for quality improvement (QI) in all office systems—such as scheduling, patient flow, and billing. It provides step-by-step guidance and a systems assessment tool.
This worksheet helps primary care practices plan a quality improvement (QI) Plan-Do-Study-Act (PDSA) cycle, outlining the QI goals, and how the practice will try to reach them. It also provides space for actual outcomes and analysis of next steps.