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Directions: After a patient encounter, rate your level of agreement to the statements in the table. Your self-assessment is subjective, but it allows you to examine your oral communication with patients honestly. After completing the assessment, think about how you improve.
|I greeted the patient with a kind, welcoming attitude.|
|I maintained appropriate eye contact while speaking with the patient.|
|I listened without interrupting|
|I encouraged the patient to voice his or her concerns throughout the visit.|
|I spoke clearly and at a moderate pace.|
|I used non-medical language.|
|I limited the discussion to fewer than 5 key points or topics.|
|I gave specific, concrete explanations and instructions.|
|I repeated key points.|
|I used graphics such as a picture, diagram, or model to help explain something to my patient (if applicable).|
|I asked the patient what questions he or she had.|
|I checked that the patient understood the information I gave him or her.|
What are areas can you improve on? What strategies can you use to improve them?