- Institute for Healthcare Improvement (IHI) provides numerous tools for improving practice, including information about plan-do-study-act (PDSA) methods.
- AHRQ's Digital Healthcare Research Web site provides extensive guidance on workflow assessments for implementing information technology. Many of the online tools and guidance are perfectly applicable to thinking through workflows and mapping office processes. Look for the "workflow tools" link.
- AHRQ also sponsored the development of an office efficiency decision guide:
Example Process Map for an Annual Health Assessment