Practice Facilitation Handbook

Module 19 Trainer’s Guide: Implementing Care Teams

Table of Contents


  • Presession preparation for learners: 90 minutes
  • Session: 50 minutes

Materials Checklist

__ Computer, Internet access, projector or video display, speakers.

__ Copies (one per learner) of:

__ Copies (one) of:

  • Team Visualization Exercise.
  • In A Perfect World: Task Reassignment Exercise.


Learners will be able to:

  • Able to describe characteristics of care teams in small and medium practices and their advantages and challenges.
  • Able to describe “exemplar” care team models.
  • Familiar with two “care team” building exercises—jelly bean exercise and role visualization and definition exercise—with practice quality improvement teams.

Exercises and Activities To Complete Before and During the Session

Presession Preparation

Read (90 minutes)

  1. Module 19.
  2. Bodenheimer T. Building teams in primary care: 15 case studies. Oakland: California HealthCare Foundation; July 2007. Available at:
  3. Continuous and team-based healing relationships: improving patient care through teams. Implementation guide. Seattle, WA: Safety Net Medical Home Initiative; December 2010. Available at:

During the Session

Present (30 minutes)

  1. Module 19.

Discuss (20 minutes)

  1. What are characteristics of effective care teams in small and medium practices?
  2. What can a facilitator do to help practices implement or optimize their care teams?
Page last reviewed May 2013
Page originally created May 2013
Internet Citation: Module 19 Trainer’s Guide: Implementing Care Teams. Content last reviewed May 2013. Agency for Healthcare Research and Quality, Rockville, MD.
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