Practice Facilitation Handbook

Module 7 Trainer’s Guide: Measuring and Benchmarking Clinical Performance

Table of Contents


  • Presession preparation for learners: 55 minutes
  • Session: 75 minutes

Materials Checklist

__  Computer and Internet access, projector, or video display.

__ Online access to or paper copies of:


Learners will able to:

  • Identify sources for selecting performance measures for primary care.
  • Describe the importance of the numerator and denominator in defining performance measures.
  • Describe benchmarking and its use by facilitators to support improvement work.

Exercises and Activities To Complete Before and During the Session

Presession Preparation

Read (55 minutes)

  1. Module 7.
  2. Bagley B. How does your practice measure up? Fam Pract Manag 2006 Jul-Aug;13(7):59-64. Available at:
  3. Damberg C, Sorber M, Lovejoy S, et al. An evaluation of the use of performance measures in health care. RAND Health Q 2012;1(4):3 Available at: See Module 7 Appendix.
  4. Benchmarking. Available at:

During the Session

Present (15 minutes)

  1. Module 7.

Discuss (15 minutes) 

  1. Discuss your experience developing and using performance metrics in clinical or other settings. What did you learn? How will you use this in your work with practices?

Act (30 minutes)

  1. Divide into pairs.
  2. Use online resources identified in this module and previous modules to develop a list of metrics for a practice to assess their clinical performance on for primary care for diabetes mellitus and chronic kidney disease.
  3. Use online resources to identify national or local external benchmarks for performance for these metrics.

Discuss (15 minutes)

  1. What did you learn from the exercise?
  2. How will you use this in your work with your practices?
Page last reviewed May 2013
Page originally created May 2013
Internet Citation: Module 7 Trainer’s Guide: Measuring and Benchmarking Clinical Performance. Content last reviewed May 2013. Agency for Healthcare Research and Quality, Rockville, MD.
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