Creating Teams and Team-based Care
Well-implemented team-based care has the potential to improve the comprehensiveness, coordination, efficiency, effectiveness, and value of care, as well as the satisfaction of patients and providers. To achieve this potential, the transition to team-based primary care requires, for most practices, profound changes in the culture and organization of care, in the nature of interactions among colleagues and with patients, in education and training, and in the ways in which primary care personnel and patients understand their roles and responsibilities.
- TeamSTEPPS® for Office-Based Care Version is an office-based version of Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS). It adapts the core concepts of 20 years of evidence in the application of teamwork principles to building high-functioning teams specifically in office-based settings. The examples, discussions, videos, and exercises are tailored to the ambulatory care environment.
- Creating Patient-Centered Team-Based Care is a white paper to stimulate further discussion about how to integrate the principles of patient-centered care into workforce reconfigurations and other aspects of the transition to new primary care models. In addition, the identified strategies can serve as a starting point for investigations into the effectiveness of interventions to provide patient-centered team-based primary care.
- Care Management is a guide to help primary care practices implement care management. It also helps new care managers become acquainted with the potential roles they can play on the care team.
- Building Effective Care Teams in Primary Care (PDF), part of an AHRQ curriculum used to train practice facilitators, describes characteristics of high-functioning care teams and shares methods for helping teams improve their effectiveness.
- The EvidenceNOW Tools for Change curated collection has many tools to help practices implement team-based care, including:
- How to Implement a Team-Based Model in Primary Care: Learning Guide.
- Developing Ground Rules for Primary Care Team Communication.
- Care Management—An Implementation Guide for Primary Care Practices
- Benefits and Examples of Cross-Training Staff in Primary Care.
- How to Train Medical Assistants for Expanded Roles: Webinar.
- Implementing a Daily Team Huddle—AMA CME Module.
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