March 3 Webinar: Improving Patient Experience-Data Analysis Methods
March 3, 2021
1–2 pm ET
This free webcast is the second in a series of three presentations focused on supporting healthcare organizations in using AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys to improve patient experience. Speakers will discuss their use of different data analysis methods to better understand patients’ experiences, focus improvement efforts, identify potential solutions, and track the impact of interventions.
- Caren Ginsberg, Ph.D., Agency for Healthcare Research and Quality
- Mark Meterko, Ph.D., and Jennifer Purdy, LCSW, Department of Veterans Affairs (VA)
- Natalie McNeal, M.B.A., M.H.A., Wellstar Community Hospice
- Dale Shaller, M.P.A., (Moderator), Shaller Consulting Group
Select to access the first webcast in this series: Lessons From Healthcare Organizations on Improving Patient Experience.
View the CAHPS Ambulatory Care Improvement Guide. For questions, please contact the CAHPS User Network at email@example.com or 1–800–492–9261.
Select to register for the webinar.