Slide 13. Establishing a Patient Communication Consult Service (PCCS)
- Leadership buy-in.
- Establish policy, procedure:
- Rapid access 24/7—hotline.
- Just in time training for those who access hotline.
- Command and control.
- Establish the "liaison".
- Goal—to maintain trust and to learn.
- Help/support physicians overcome their fears.
Page originally created May 2012