New AHRQ Toolkit Helps Make Care Safer for Patients in Medical Offices

Electronic Newsletter, Issue 396

AHRQ's Electronic Newsletter summarizes Agency research and programmatic activities.

September 16, 2013


AHRQ Stats

Editor's Note: The AHRQ Electronic Newsletter will not publish next week. Look for your next issue on September 30.

Nearly two-thirds of the $387 billion in U.S. hospital costs in 2011 were paid by Medicare and Medicaid. (Source: Agency for Healthcare Research and Quality, Healthcare Cost and Utilization Project Statistical Brief #160: National Inpatient Hospital Costs: The Most Expensive Conditions by Payer, 2011.)

Today's Headlines

  1. New AHRQ Toolkit Helps Make Care Safer for Patients in Medical Offices.
  2. Conceptual Model Explores Health IT Factors and Inpatient Safety.
  3. Register Now: AHRQ Hosts Healthcare Cost and Utilization Project Webinars September 18 and 25.
  4. Educational Video Reduces Racial Disparities in Cardiac Arrest Patient Therapy.
  5. Patient Experience is Focus of AHRQ CAHPS® Webinar October 8.
  6. AHRQ in the professional literature.

1. New AHRQ Toolkit Helps Make Care Safer for Patients in Medical Offices

AHRQ has released a new toolkit to help doctors, nurses, and medical office staff improve their processes for tracking, reporting, and following up with patients after medical laboratory tests. "Improving Your Office Testing Process: Toolkit for Rapid-Cycle Patient Safety and Quality Improvement" is part of the Agency's effort to make care safer for patients in all settings. It offers step-by-step instructions on how to evaluate an office testing process, identify areas where improvement is needed, and address those areas. The toolkit also includes a template for practices to ensure that laboratory test results are communicated effectively to patients in English and Spanish. Select to access the toolkit.

2. Conceptual Model Explores Health IT Factors and Inpatient Safety

New research supported by AHRQ examines the link between health information technology and patient safety. "Health Information Technology and Hospital Patient Safety: A Conceptual Model to Guide Research" appears in the September issue of the Joint Commission Journal on Quality and Patient Safety. It describes the theoretical context for applying the model as the impact of health IT use and the Patient Safety Indicator "Postoperative Physiologic and Metabolic Derangement Rate." The conceptual model serves as a starting point for the creation of more informative tools to measure health IT use and inpatient quality and safety. Select to access the abstract.

3. Register Now: AHRQ Hosts Healthcare Cost and Utilization Project Webinars September 18 and 25

AHRQ will host a two-part webinar open to the public to introduce health services and policy researchers to the HCUP state and nationwide databases and related resources:

Registration is now open and is required for both webinars. Each can be attended separately. Space is limited and capacity is often reached quickly. Select to access additional information about HCUP.

4. Educational Video Reduces Racial Disparities in Cardiac Arrest Patient Therapy

An AHRQ-funded study has found that the use of a patient-centered educational video has reduced racial disparities found between black and white patients who, after surviving cardiac arrest, chose to receive an implantable cardioverter/defibrillator (ICD). The study results suggest that the targeted educational tool improved overall knowledge of sudden cardiac arrest and acted as a video decision aid in decision making for an ICD. The study results can be found in the article, "Educational Videos to Reduce Racial Disparities in ICD therapy Via Innovative Designs (VIVID): A randomized clinical trial," published in the July 2013 edition of American Heart Journal. Select to access the complete article.

5. Patient Experience is Focus of AHRQ CAHPS® Webinar October 8

On October 8 from 1:00 to 2:00 pm ET, AHRQ will host a webinar that addresses common questions about using different versions of the CAHPS Clinician & Group Surveys (CG-CAHPS) for quality improvement. The CAHPS® Clinician & Group Surveys (CG-CAHPS) include a visit version, which asks patients about care at their most recent visit, as well as a 12-month version, which asks about experiences with care over the past year.

Speakers include:

  • Carla Zema, PhD, Consultant for the CAHPS User Network (Moderator).
  • Linda Sparks, MBA, Manager of Service Excellence and Interim Director of Process Improvement for Dean Clinic in Wisconsin.
  • Rick Evans, MA, Senior Director of Service Excellence for Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.
  • Liza Nyeko, MS, Program Manager for the Center for Quality and Safety of Massachusetts General Hospital and Massachusetts General Physicians Organization in Boston.

This webinar will address the misperception that only the visit survey can support quality improvement initiatives and offers examples of how health care organizations are using the 12-month survey for this purpose. Select to register.

6. AHRQ in the Professional Literature

Seicean S, Strohl KP, Seicean A, et al. Sleep disordered breathing as a risk of cardiac events in subjects with diabetes mellitus and normal exercise echocardiographic findings. Am J Cardiol 2013 Apr 15; 111(8):1214-20. Select to access the abstract on PubMed®.

Karaca Z, Wong HS, Mutter RL. Duration of patients' visits to the hospital emergency department. BMC Emerg Med 2012 Nov 6; 12:15. Select to access the abstract on PubMed®.

Andersson KM, Vardas E, Niccolai LM, et al. Anticipated changes in sexual risk behavior following vaccination with a low-efficiency HIV vaccine: survey results from a South African township. Int J STD AIDS 2012 Oct; 23(10):736-41. Select to access the abstract on PubMed®.

Patel MB, Guuillamondegui OD, May AK, et al. Twenty-year analysis of surgical resident operative trauma experiences. J Surg Res 2013 Apr; 180(2):191-5. Select to access the abstract on PubMed®.

Romagnoli KM, Handler SM, Ligons FM, et al. Home-care nurses' perceptions of unmet information needs and communication difficulties of older patients in the immediate post-hospital discharge period. BMJ Qual Saf 2013 Apr; 22(4):324-32. Select to access the abstract on PubMed®.

Steiner CA, Friedman B. Hospital utilization, costs, and mortality for adults with multiple chronic conditions, Nationwide Inpatient Sample, 2009. Prev Chron Dis 2013 Apr 25; 10:E62. Select to access the abstract on PubMed®.

McConnell KJ, Lindrooth RC, Wholey DR, et al. Management practices and the quality of care in cardiac units. JAMA Intern Med 2013 Apr 22; 123(8):684-92. Select to access the abstract on PubMed®.

Hundt AS, Adams JA, Schmid JA, et al. Conducting an efficient proactive risk assessment prior to CPOE implementation in an intensive care unit. Int J Med Inform 2013 Jan; 82(1):25-38. Select to access the abstract on PubMed®.

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Current as of September 2013
Internet Citation: New AHRQ Toolkit Helps Make Care Safer for Patients in Medical Offices: Electronic Newsletter, Issue 396. September 2013. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/newsletters/e-newsletter/396.html