This toolkit was prepared for the Agency for Healthcare Research and Quality (AHRQ) by Denver Health, a partner in AHRQ's Integrated Delivery System Research Network.
September 2005
Contents
Introduction
Description of Denver Health
Forces Which Compel System Redesign/Transformation
Redesign Planning Steps
Step 1. Assess Readiness for Major Redesign
Step 2. Establish the Perspectives for Redesign
Step 3. Create a Structure for the Redesign Process
Step 4. Gather External Data
Step 5. Gather Internal Data
Step 6. Choose the Tools To Enable Redesign Implementation
Strategies for Translating Information Into Proposed Projects for Implementation
System Metrics
Acronyms and Abbreviations
Appendixes
Appendix A. Review of the Literature
Appendix B. Definitions
Forms
Form A. Site Visit/Conference Call Questions
Form B. Employee Focus Group Questions
Form C. Confirmation Letter for Patient/Family Focus Group
Form D. Patient/Family Focus Group Facilitator Questionnaire
Form E. Patient/Family Focus Group Consent Form
Form F. Staff Process Flow Observation Form
Form G. Patient Process Flow Observation Form
Form H. Staff Member Consent Form
Form I. Patient Consent Form
Prepared for AHRQ under Contract No. 290-00-0014-7 by Denver Health. The authors of this report are responsible for its content. Statements in this report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services. This document is in the public domain and may be used without permission.
