Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is a suite of surveys originally developed by AHRQ and designed to measure patients' experiences of their care, including communication with doctors and nurses, responsiveness of staff, and other indicators of safe, high-quality care. The surveys are developed from the patient's perspective on what's important to measure. They are used by Federal agencies and other organizations for value-based purchasing programs, public reporting, accreditation, quality improvement, and health services research. The surveys are available for different settings and health plans. Some CAHPS surveys can be customized with supplemental item sets, including, for example, patient-centered medical homes; health literacy; interpreter services; health information technology; and children with chronic conditions.
- Clinician and group practices
- Home health care
- Hospices (hospice facility, hospital, home)
- Hospital outpatient and ambulatory surgery centers
- In-center hemodialysis facilities
- Nursing homes (long-stay, short-stay, family member surveys)
- Health Plans: Commercial, Medicaid, Medicare
- Experience of Care and Health Outcomes
(ECHO®— for behavioral health)
- Cancer care—inpatient and outpatient treatment for drug therapy, radiation therapy, and surgical therapy
- Home and community-based services programs
Comprehensive Unit-Based Safety Program (CUSP) Toolkit includes customizable training tools that build the capacity to address safety issues by combining clinical best practices, the science of safety, and attention to safety culture. Created for clinicians by clinicians, the toolkit includes training tools to make care safer by improving the foundation of how clinical team members work together. Each module includes teaching tools and resources to support change at the unit level and includes facilitator notes that take you step-by-step through the module, presentation slides, tools, and videos.
Settings and problems addressed include:
- Ambulatory surgery centers
- Central line-associated bloodstream infections (CLABSI)
- Catheter-associated urinary tract infections (CAUTI)--hospitals
- CAUTI--long-term care facilities
- Mechanically ventilated patients
- Perinatal safety
- Safe surgery
Making Healthcare Safer III: A Critical Analysis of Existing and Emerging Patient Safety Practices reviews 47 practices that target patient safety improvements in hospitals, primary care practices, long-term care facilities, and other healthcare settings.
Health Care Facility Design Safety Risk Assessment Toolkit helps healthcare design teams proactively identify and mitigate built environment conditions that may impact patient and work safety in the hospital and other healthcare environments. The toolkit addresses approaches to desgin tat target six areas of safety: infections, falls, medication errors, security, injuries of behavioral health, and patient handling.
Surveys on Patient Safety Culture™ (SOPS™) is a suite of staff-administered surveys that help health care organizations assess how their staff perceive various aspects of safety culture in the following settings:
- Medical offices
- Nursing homes
- Community pharmacies
- Ambulatory surgery centers
Team Strategies and Tools to Enhance Performance and Patient Safety 2.0 (TeamSTEPPS®) is a core curriculum initially developed for use in hospitals and adapted to other settings. It is a customizable "train the trainer" program plus specialized tools to reduce risks to patient safety by training clinicians in teamwork and communication skills. Materials include a leader's guide for trainers, a pocket guide of important concepts for trainees (also available as an app through the Apple app store and Google Play store), and a multimedia guide featuring training videos to illustrate various concepts. Online modules also are available. Additional modules address: