Case Studies of Exemplary Primary Care Practice Facilitation Training Programs


The purpose of these case studies is to describe in detail the formation, operation, and curriculum of three exemplary Primary Care Practice Facilitation (PCPF) training programs. The case studies were selected based on results of an environmental scan of existing PCPF training programs and nominations from leaders in the field. As a group, the programs reflect varying geographies, administrative homes, and elements of PCPF organizational and training models. We profile the following training programs:

  • HealthTeamWorks’ Coach University
  • Millard Fillmore College Practice Facilitator Certificate Program
  • North Carolina Area Health Education Center (AHEC) Practice Support Program training

Characteristics of PCPF training programs selected for case study

  HealthTeamWorks' Coach University Millard Fillmore College Practice Facilitator Certificate Program North Carolina AHEC Practice Support Program Training
Host organization name HealthTeamWorks State University of New York at Buffalo—Millard Fillmore College North Carolina Area Health Education Center
Organization type Nonprofit quality improvement organization Continuing education college State workforce program
Year started 2010 2013 2016
How curriculum content is determined Adapted to clients enrolled in training Standardized curriculum, updated and refined over time Adapted to internal staff needs
Sample areas of training Quality improvement methods, care coordination, population

management, using evidence-based guidelines, meeting

facilitation, problem solving, and health information technology systems
Quality improvement methods;collection, analysis, and use of

data to improve performance; meaningful use of electronic

health records; meeting facilitation and team building; and

practice assessment
Clinical improvement consulting, practice system redesign and

innovation, National Center for Quality Assurance patient-centered medical home recognition, electronic health record incentive program consulting, and practice management consulting
Delivery mode(s) In-person training Online Video conferencing, Webinars and in-person trainings
Duration and intensity One-week boot camp plus yearlong followup period 13 weekly sessions at 90 minutes per session plus 40 hours of fieldwork preceptorship One-day orientation plus tandem site visits, monthly Webinars, and ongoing training
Average class size 6 to 15 14 NA
Faculty Faculty are HealthTeamWorks coaches Course instructor and 2 or 3 guest speakers per session 3 regular course instructors and 6 or 7 outside experts
Availability of training External, but only for organizations that contract with HealthTeamWorks External (bachelor degree and relevant experience required) Internal, coaches hired by the North Carolina AHEC program
Tuition Incorporated into organization’s quality improvement contract with HealthTeamWorks $4,000 NA
Number of trainees to date Nearly 100 28 70

NA = not applicable.

Page last reviewed August 2014
Page originally created August 2014
Internet Citation: Overview. Content last reviewed August 2014. Agency for Healthcare Research and Quality, Rockville, MD.
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