Material Use Guide - Improving Communication and Teamwork in the Surgical Environment Module

Overview

Communication and Teamwork Defined

  • Slides 4-11

Improving Surgical Team Communication With Briefings*

  • Slides 12-17
  • Example Briefing* (2 min 14)

Improving Surgical Team Communication With Debriefings*

  • Slides 18-25
  • Example Debriefing* (1 min 24)

The Surgical Checklist as a Communication and Teamwork Tool

  • Slides 26-32

Customizing the Surgical Checklist*

  • Slides 33-41
  • Tabletop Simulation Part One* (5 min)
  • Tabletop Simulation Part Two* (3 min)

Speaking Up Using Structured Language

  • Slides 42-47
  • Example of Speaking Up+ (1 min 17)

Closed Loop Communication

  • Slides 48-52
  • Example of Closed-Loop Communication+ (46 sec)

Tools

  • Slide 53

*Video
†Audio

15-Minute Meeting Suggested Activities

Toolkit materials are designed to be modified and customized. If you do not have time for the complete presentation, here are suggestions for time-conscious ways to use this module. Feel free to use these suggestions or come up with your own approach to implementing the module.

Topic: Communication and Teamwork Defined
Method: Present slides 4-11 in a meeting using the facilitator notes.
Materials: Slides 4-11
Audience: All employees

Topic: Improving Surgical Team Communication With Debriefings and Briefings
Method: Hand out slides 12-25 and facilitator notes before meeting and ask all attendees to review them. In the meeting, watch the briefing and debriefing videos. Discuss the slides and videos.
Materials: Slides 12-25, Example Briefing and Debriefing videos
Audience: Surgeons, anesthesia, scrub nurses, circulating nurses, nurse manager

Topic: The Surgical Checklist as a Communication and Teamwork Tool
Method: Present slides 26-32 in a meeting using the facilitator notes.
Materials: Slides 26-32, examples of checklists
Audience: Administration, surgeons, anesthesia, all nurses

Topic: Customizing the Surgical Checklist
Method: Hand out slides 33-41 and facilitator notes before meeting and ask all attendees to review them and prepare checklist ideas. Use the meeting time to customize a pre-existing checklist or create a new one.
Materials: Slides 33-41, examples of checklists
Audience: Administration, surgeons, all nurses

Topic: Customizing the Surgical Checklist
Method: Handout slides 33-41, facilitator notes, and a checklist drafted for your facility. Ask all attendees to review them during the first 5 minutes of the meeting. Use the meeting time to watch the tabletop simulation video and discuss the video and the use of a tabletop simulation to refine your checklist.
Materials: Slides 33-41, Tabletop Simulation video, checklist
Audience: Administration, surgeons, anesthesia, all nurses

Topic: Speaking Up Using Structured Language
Method: Present slides 42-47 in a team meeting using the facilitator notes. Listen to the Example of Speaking Up audio. Use remaining time to role play, implementing the techniques covered in this section.
Materials: Slides 42-47, Example of Speaking Up audio, CUS technique
Audience: All employees in operating, procedure, and recovery rooms

Topic: Closed-Loop Communication
Method: Present slides 48-51 in a team meeting using the facilitator notes. Listen to the closed-loop communication example. Use remaining time to role play, implementing the technique covered in this section.
Materials: Slides 48-51, Example of Closed-Loop Communication audio
Audience: All employees in operating, procedure, and recovery rooms

Page last reviewed May 2017
Page originally created April 2017
Internet Citation: Material Use Guide - Improving Communication and Teamwork in the Surgical Environment Module. Content last reviewed May 2017. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/communication-material-guide.html
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