Implementation Guide for the CANDOR Process: Appendix B

Team Roles and Responsibilities

Role Responsibilities Suggested Background or
Experience for Staff Roles
I. CANDOR Implementation Team    
CANDOR Implementation Team Leader Organization-wide implementation of the CANDOR process Influential senior leader who has the authority to make decisions, such as: Chief Medical Officer, Chief Nursing Officer, etc.
II. Communication Team (With Sub-Teams For Disclosure And Care For The Caregiver)    
Communication Team Lead Provides support and oversight for the Disclosure and the Care for the Caregiver Teams for implementation Influential and positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager, Risk Manager)
Disclosure Lead(s) Implements the Disclosure and Communication program, as necessary; reports to the Communication Team Leader Influential and positive communicator who has been trained in disclosure communication (e.g., Medical Director, Nurse Manager, Risk Manager)
Disclosure Communicator(s)   Physician, nurse, resident, risk manager, social services, chaplain
Care for the Caregiver Lead(s) Implements the Care for the Caregiver program; reports to the CANDOR Implementation Team Leader Influential staff person who may have experienced a second-victim event and wants to support caregivers
Care for the Caregiver Peer Supporters Assists the Team Lead with developing, educating, and implementing the Care for the Caregiver program Physician, nurse, resident, risk management, social services, chaplain, human resources
III. Event Reporting, Investigation, And Analysis Team    
Event Reporting, Investigation, and Analysis Team Lead Implements the event reporting, investigation, and analysis processes; reports to the CANDOR Implementation Team Leader Director of Risk Management
Event Reporting, Investigation, and Analysis Team Assists the Team Lead with developing, educating, and implementing the event reporting, investigation and analysis process for the organization Risk management staff, nurse manager, legal, claims
IV. Resolution Team    
Resolution Team Lead Implements the resolution process; reports to the CANDOR Implementation Team Leader Director of Risk Management, Legal Counsel
Resolution Team Members Assists the Team Lead with developing, educating, and implementing the resolution process for the organization Risk management staff, claims, legal
V. Auxiliary Team Members    
Physician Champion Reinforces goals of the CANDOR process; educates clinical staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the medical staff Physician, resident (if applicable)
Nurse Champion Reinforces goals of the CANDOR process; educates clinical staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the nursing staff Director of Nursing or designee
Risk Management Champion Reinforces goals of the CANDOR process; educates risk, legal, claims staff about the CANDOR process; serves as liaison to promote and support CANDOR process implementation with the risk, legal, and claims staff Director of Risk Management or designee
Direct Patient Care Staff Serves as liaison to promote and support CANDOR process implementation with the direct patient care staff Nurse manager and/or charge nurse, staff development coordinator/educator
Indirect Patient Care Staff Serves as liaison to promote and support CANDOR process implementation with the indirect patient care staff Housekeeping/maintenance, social services, pharmacist, laboratory, radiology, security/guest services, other
Patient and Family Advisors Attends team meetings and supports the team on specific activities; provides the voice of the patient throughout the CANDOR process implementation Patients, families, patient liaison, patient advisors
Marketing/Communications Attends team meetings as needed; assists with promoting the CANDOR process to organization personnel as well as patients and families Public relations, human resources
Information Technology Attends team meetings as needed; assists with implementing technology processes that support and promote the CANDOR process implementation Information technology, medical records

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Proceed to Appendix C

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Page last reviewed February 2017
Page originally created April 2016
Internet Citation: Implementation Guide for the CANDOR Process: Appendix B. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor/impguide-apb.html