Communication Assessment Guide: Appendix 4


  1. O'Keefe BJ, Lambert BL, Lambert CA. Conflict and communication in a research and development unit. In: Sypher BD, ed. Case studies in organizational communication 2: Perspectives on contemporary work life. New York: Guilford; 1997:31-52.
  2. O'Keefe BJ. The logic of message design: Individual differences in reasoning about communication. Communication Monographs 1988;55:80-103.
  3. O'Keefe BJ, Lambert BL. Managing the flow of ideas: A local management approach to message design. In: Burleson B, ed. Communication Yearbook 18. Newbury Park, CA: Sage; 1995:54-82.
  4. O'Keefe BJ, McCornack SA. Message design logic and message goal structure: Effects on perceptions of message quality in regulative communication situations. Human Communication Research 1987;14:68-92.
  5. Burleson BR. Cognitive complexity. In: McCroskey JC, Daly JA, eds. Personality and interpersonal communication. Newbury Park, CA.: Sage; 1987:305–49.
  6. Burleson BR, Caplan SE. Cognitive complexity. In: McCroskey JC, Daly JA, Martin MM, Beatty MJ, eds. Communication and personality: Trait perspectives. Cresskill, NJ: Hampton; 1998:230–86.
  7. Crockett WH. Cognitive complexity and impression formation. In: Maher BA, ed. Progress in Experimental Personality Research. New York: Academic Press; 1965:47-90.
  8. O'Keefe DJ, Shepherd GJ, Streeter T. Role category questionnaire measures of cognitive complexity: Reliability and comparability of alternative forms. Central States Speech Journal 1982;33:333-8.
  9. Burleson BR. Emotional support skills. In: Greene JO, Burleson BR, eds. Handbook of communication and social interaction skills. Mahwah, NJ: Lawrence Erlbaum Associates, Inc.; 2003:551–94.
  10. Burleson BR. Conceptivism: A general theory of communication skill. In: Whaley BB, Samter W, eds. Explaining communication: Contemporary theories and exemplars. Mahwah, NJ: Erlbaum; 2007:105–28.
  11. Medvene L, Grosch K, Swink N. Interpersonal complexity: A component of person-centered care. The Gerontologist 2006;46(2):220-6.
  12. Lambert BL, Gillespie JL. Patient perceptions of pharmacy students' hypertension compliance gaining messages: Effects of message design logic and content themes. Health Communication 1994;6(4):311-25.
  13. Crockett WH, Press AN, Delia J, Kenny CT. Structural analysis of the organization of written impressions. 1974;
  14. Anonymous. Crockett Role Questionnaire. 2015;
  15. Burleson BR, Waltman MS. Cognitive complexity: Using the role category questionnaire measure. In: Tardy CH, ed. A handbook for the study of human communication: Methods and instruments for observing, measuring, and assessing communication processes. Norwood, NJ: Ablex; 1988:1-35.

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Page last reviewed February 2017
Page originally created April 2016
Internet Citation: Communication Assessment Guide: Appendix 4. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD.