Accountability—Peer to Peer Coaching: Video

AHRQ Communication and Optimal Resolution Toolkit

Communication and Optimal Resolution (CANDOR) is a process that health care institutions and practitioners can use to respond in a timely, thorough, and just way when unexpected events cause patient harm. This video demonstrates how peer to peer coaching allows both parties to listen to each other’s concerns.

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Page last reviewed February 2017
Page originally created April 2016
Internet Citation: Accountability—Peer to Peer Coaching: Video. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor/videos/accountability.html