Consumer Experience With Patient Safety Events

Information on a project to develop recommendations for ideal reporting systems that consumers would use to report their experiences with patient safety events. Patients and their family members are in a unique position to identify gaps in care that may have contributed to adverse events.

Designing Consumer Reporting Systems for Patient Safety Events

Based on a series of technical expert panel meetings, consumer focus groups, interviews with key stakeholders, and an environment scan and literature review, this project addressed a series of questions about the ideal characteristics of a consumer reporting system, and how such a system could be realistically implemented.

Project Overview: Designing Consumer Reporting Systems for Patient Safety Events

This document provides information on a project to develop recommendations for ideal reporting systems that consumers would use to report their experiences with patient safety events.

Page last reviewed December 2017
Page originally created March 2013
Internet Citation: Consumer Experience With Patient Safety Events. Content last reviewed December 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/consumer-experience/index.html