Designing Consumer Reporting Systems for Patient Safety Events

Exhibit 4. Consumer reporting systems-Organizational structure and characteristics

[D] Text Description:

A flowchart shows consumer reporting systems.

Local consumer input flows to a system central hub with the following characteristics:

  • Is an independent entity with a steady stream of sustainable funding.
  • Governing body members' fiduciary responsibility is to represent the public.
  • Neutral oversight body with consumer representation exists.
  • Has transparency of goals, process, and results.
  • Consumers are involved in organizational governance and operations.

The system central hub has bidirectional links to other systems and organizations. The links have the following purpose:

  • Share results to change health care practices.
  • Demonstrate that reported information was used.
  • Address needs of reporters that can't be addressed by consumer reporting systems.
  • Encourage reporting.
  • Improve analyses.


Text description is below the image.

Page last reviewed October 2014
Page originally created September 2012
Internet Citation: Exhibit 4. Consumer reporting systems-Organizational structure and characteristics. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD.