Pharmacy Survey on Patient Safety Culture

Chart 2. Item-Level Results From 55 Pilot Study Pharmacies (Text Description)

Survey Items by Patient Safety Culture Composite Survey Item % Positive Response
1. Patient Counseling
1. We encourage patients to talk to pharmacists about their medications. (B2) 92%
2. Our pharmacists spend enough time talking to patients about how to use their medications. (B7) 86%
3. Our pharmacists tell patients important information about their new prescriptions. (B11) 93%
2. Communication Openness
1. Staff ideas and suggestions are valued in this pharmacy. (B1) 81%
2. Staff feel comfortable asking questions when they are unsure about something. (B5) 91%
3. It is easy for staff to speak up to their supervisor/manager about patient safety concerns in this pharmacy. (B10) 88%
3. Overall Perceptions of Patient Safety
1. This pharmacy places more emphasis on sales than on patient safety. (C3R) 80%
2. This pharmacy is good at preventing mistakes. (C6) 85%
3. The way we do things in this pharmacy reflects a strong focus on patient safety. (C9) 86%
4. Organizational Learning—Continuous Improvement
1. When a mistake happens, we try to figure out what problems in the work process led to the mistake. (C2) 90%
2. When the same mistake keeps happening, we change the way we do things. (C5) 82%
3. Mistakes have led to positive changes in this pharmacy. (C10) 79%
5. Teamwork
1. Staff treat each other with respect. (A2) 79%
2. Staff in this pharmacy clearly understand their roles and responsibilities. (A4) 81%
3. Staff work together as an effective team. (A9) 82%
6. Communication About Prescriptions Across Shifts
1. We have clear expectations about exchanging important prescription information across shifts. (B4) 84%
2. We have standard procedures for communicating prescription information across shifts. (B6) 78%
3. The status of problematic prescriptions is well communicated across shifts. (B14) 81%
7. Communication About Mistakes
1. Staff in this pharmacy discuss mistakes. (B8) 74%
2. When patient safety issues occur in this pharmacy, staff discuss them. (B13) 84%
3. In this pharmacy, we talk about ways to prevent mistakes from happening again. (B15) 81%
8. Response to Mistakes
1. Staff are treated fairly when the make mistakes. (C1) 80%
2. This pharmacy helps staff learn from their mistakes rather than punishing them. (C4) 84%
3. We look at staff actions and the way they do things to understand why mistakes happen in this pharmacy. (C7) 84%
4. Staff feel like their mistakes are held against them. (C8R) 69%
9. Staff Training and Skills
1. Technicians in this pharmacy receive the training they need to do their jobs. (A3) 81%
2. Staff in this pharmacy have the skills they need to do their jobs well. (A6) 86%
3. Staff who are new to this pharmacy receive adequate orientation. (A8) 72%
4. Staff get enough training from this pharmacy. (A10) 77%
10. Physical Space and Environment
1. This pharmacy is well organized. (A1) 84%
2. This pharmacy is free of clutter. (A5) 67%
3. The physical layout of this pharmacy supports good workflow. (A7) 65%
11. Staffing, Work Pressure, and Pace
1. Staff take adequate breaks during their shifts. (B3) 56%
2. We feel rushed when processing prescriptions. (B9R) 14%
3. We have enough staff to handle the workload. (B12) 56%
4. Interruptions/distractions in this pharmacy (from phone calls, faxes, customers, etc.) make it difficult for staff to work accurately. (B16R) 40%

Note: The item's survey location is shown after the item text. An "R" indicates a negatively worded item, where the percent positive response is based on those who responded "Strongly disagree" or "Disagree," or "Never" or "Rarely" (depending on the response category used for the item).

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Page last reviewed September 2012
Page originally created September 2012
Internet Citation: Chart 2. Item-Level Results From 55 Pilot Study Pharmacies (Text Description). Content last reviewed September 2012. Agency for Healthcare Research and Quality, Rockville, MD.