Health Literacy Tools for Providers of Medication Therapy Management

Medication Therapy Management (MTM) is a patient-centric and comprehensive approach to improve medication use, reduce the risk of adverse events, and improve medication adherence. The following health literacy tools can improve communication with MTM patients.
MTM Component Health Literacy Tools

Comprehensive Medication Review (CMR) – an interactive person-to-person or telehealth medication review and consultation conducted in real time between the patient and/or other authorized individual, such as prescriber or caregiver, and the pharmacist or other qualified provider. CMR is designed to improve patients’ knowledge of their prescriptions, over-the-counter (OTC) medications, herbal therapies, and dietary supplements; identify and address problems or concerns that patients may have; and empower patients to self-manage their medications and their health conditions.

Targeted Medication Review (TMR) – ongoing medication monitoring that may address specific or potential medication-related problems.

Medication Action Plan (MAP) – a description of the specific action items resulting from the interactive CMR consultation, the beneficiary’s responsibilities, and the health care provider activities that may affect the beneficiary’s tasks.

Personal Medication List (PML) - a reconciled list of all the medicines the beneficiary uses (i.e., active medicines).

  • Use every day language. See guidance.
  • Stick to the essentials. See guidance.
  • Address the beneficiary directly. See guidance.
  • Provide simple instructions and examples. See guidance.
  • Use Explicit and Standardized Prescription Medicine Instructions. These tested instructions for pills follow the Universal Medication Schedule (UMS), which simplifies complex medicine regimens by using standard time periods for administration (morning, noon, evening, and bedtime). Available in English, Chinese, Korean, Russian, Spanish, and Vietnamese.

Intervention, Referral, and Followup

Web Page About MTM Program

Processes to Improve Outcomes

Page last reviewed November 2017
Page originally created July 2017
Internet Citation: Health Literacy Tools for Providers of Medication Therapy Management. Content last reviewed November 2017. Agency for Healthcare Research and Quality, Rockville, MD.
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