Health Literacy Universal Precautions Toolkit, 2nd Edition

List of Internet Resources

Introduction

Colon Cancer Screening
Health Care Provider-Directed Intervention to Increase Colorectal Cancer Screening Among Veterans: Results of a Randomized Controlled Trial

Depression Management
Literacy Education as Treatment for Depression in Patients with Limited Literacy and Depression: A Randomized Controlled Trial

Diabetes and Heart Failure Management
Influence of Patient Literacy on Effectiveness of a Primary Care-Based Diabetes Management Program

Maintenance of Certification
2014 Physician Quality Reporting System (PQRS): Maintenance of Certification Program Incentive Made Simple (71.6 KB)

PCMH Crosswalk
5 Key Functions of the Medical Home

Meaningful Use
The Stage 1 Meaningful Use Attestation Calculator

Tool 1: Form a Team

Creating Quality Improvement Teams and QI Plans
Agency for Healthcare Research and Quality

Health Literacy Video (23 minutes)
American Medical Association

Health Literacy Video (6 minutes)
American College of Physicians

Forming the Team

Tool 2: Create a Health Literacy Improvement Plan

The Model for Improvement

Building Health Literate Organizations: A Guidebook to Achieving Organizational Change

Tool 3: Raise Awareness

Health Literacy Video (6 minutes)
American College of Physicians

Health Literacy Video (23 minutes)
American Medical Association

Health Literacy: Barriers and Strategies (PowerPoint)

Everyday Words for Public Health Communication

Health Literacy and Public Health: Introduction

National Patient Safety Foundation
Ask Me 3

Tool 4: Communicate Clearly

Health Literacy and Patient Safety: Help Patients Understand (manual)
American Medical Association
(Login required. Once you link to the Web site, look for the Manual for Clinicians. Access to the manual is free, once you have created an account.)

Everyday Words for Public Health Communication

Tool 5: Use the Teach-Back Method

Interactive Teach-Back Learning Model

5-minute Teach-Back Video

Health Literacy and Patient Safety: Help Patients Understand
American Medical Association Foundation

Always Use Teach-Back Toolkit

The Teach-Back Conviction and Confidence Scale (440.77 KB)

The Teach-Back Observational Tool (622.72 KB)

Tool 7: Telephone Considerations

Health Literacy Environment Activity Packet (142 KB)

Tool 8: Conduct Brown Bag Medicine Reviews

Health Literacy and Patient Safety: Help Patients Understand (manual)
American Medical Association
(Login required. Once you link to the Web site, look for the Manual for Clinicians. Access to the manual is free, once you have created an account.)

Brown Bag Tool Kit
Ohio Patient Safety Institute

Tool 9: Address Language Differences

"I Speak" Cards (317.27 KB)
U.S. Department of Commerce—Language Identification Flashcard

Interpreter Services Posters (172 KB)

American Translators Association

Addressing Language Access Issues in Your Practice

The Health Care Language Services Implementation Guide
U.S. Department of Health and Human Services

Office Guide to Communicating with Limited English Proficient Patients
American Medical Association

More Than Words Toolkit
Hablamos Juntos

MedlinePlus (health information in multiple languages)
National Library of Medicine

Multi-lingual Educational Material
Healthy Roads Media

Quality Translations in Multiple Languages
Health Information Translations

Tool 10: Consider Culture, Customs, and Beliefs

Think Cultural Health: Bridging the Healthcare Gap Through Cultural Competency
U.S. Department of Health and Human Services

American Association of Family Physicians Quality Care for Diverse Populations

EthnoMed (multi-cultural information)
Integrating Cultural Information into Clinical Practice

Culture Clues (tip sheets)
University of Washington Medical Center

Culture, Language and Health Literacy

Tool 11: Assess, Select, and Create Easy-to-Understand Materials

AHRQ's Patient Education Materials Assessment Tool (PEMAT)

Clear Communication Index

The Suitability Assessment of Materials (SAM) (276.24 KB)

MedlinePlus Easy-to-Read Collection

Department of Health and Human Services' Health Literacy Online

Guidelines for Creating, Assessing and Rewriting Materials

Numeracy and Health: Helping Americans Do the Math (690.45 KB)

Tool 12: Use Health Education Material Effectively

Evaluating Internet Health Inforamtion (Interactive Tutorial)

Tool 13: Welcome Patients: Helpful Attitudes, Signs, and More

We Speak Together (graphic symbols)
Hablamos Juntos

Tool 14: Encourage Questions

Ask Me 3
National Patient Safety Foundation

Questions Are the Answer
Agency for Healthcare Research and Quality

Questions Are the Answer—Videos

Questions Are the Answer—handouts

Questions Are the Answer—online question builder

Tool 15: Make Action Plans

American College of Physicians Foundation Video

Readiness-to-Change Ruler

Brief Action Planning to Facilitate Behavior Change and Support Patient Management

Tool 17: Get Patient Feedback

Navigating the Health Care System (PowerPoint)

Health Literacy Environment Activity Packet (142 KB)

Can They Understand? Testing Patient Education Materials With Intended Readers

Part 6: Feedback Sessions of the Toolkit for Making Written Material Clear and Effective.
Toolkit Part 6: Feedback Sessions
Toolkit for Making Written Material Clear and Effective

CAHPS® Item Set to Address Health Literacy (in the CAHPS® Clinician and Group Survey)
Agency for Healthcare Research and Quality

About the CAHPS® Item Set for Addressing Health Literacy
Agency for Healthcare Research and Quality

Hiring a Survey Vendor

Tool 18: Link Patients to Non-Medical Support

2-1-1-Information & Referral Search
The United Way and Alliance for Information Referral Systems

United Way FAQ

AIRS (Alliance of Information and Referral Systems)

Linking Primary Care Patients to Local Resources for Better Management of Obesity

Notary Public Training Course Locator

Addressing Patients’ Social Needs: An Emerging Business Case for Provider Investment (588.44 KB)

Tool 19: Direct Patients to Medicine Resources

SHIP Providers

Marketplace Web site

NeedyMeds

Partnership for Prescription Assistance

RX Assist

RXOutreach

Select Care Benefits Network (discount medicines)

State Pharmacy Assistance Programs

Tool 20: Connect Patients with Literacy and Math Resources

America’s Literacy Directory
National Institute of Literacy

Tool 21: Make Referrals Easy

Reducing Care Fragmentation: A Toolkit for Coordinating Care
Improving Chronic Illness Care

Care Coordination: Relationships and Agreements

Improving Your Office Testing Process: A Toolkit for Rapid-Cycle Patient Safety and Quality Improvement

 

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Page last reviewed January 2017
Page originally created February 2015
Internet Citation: List of Internet Resources. Content last reviewed January 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-list.html