Health Literacy Universal Precautions Toolkit, 2nd Edition

Health Literacy Video Questions for Discussion

  1. Now that you realize "you can't tell someone's health literacy status just by looking," what are some things that you have noticed that would suggest your patients may have a difficult time understanding?
  2. Consider the patients featured in this video. What surprised you about their attitudes, concerns, or questions?
  3. What have you learned that you will use to improve your communication with patients?
  4. What is the most important thing that your practice needs to change to promote better communication?
  5. What ideas do you have for changes that would improve your patients’ understanding?

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Page last reviewed February 2015
Page originally created February 2015
Internet Citation: Health Literacy Video Questions for Discussion. Content last reviewed February 2015. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool3b.html