Health Literacy Universal Precautions Toolkit, 2nd Edition

Key Communication Strategies

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  • Warm Greeting.
  • Eye Contact.
  • Listen.
  • Use Plain, Non-medical Language.
  • Slow Down.
  • Limit Content.
  • Show How It’s Done.
  • Use Teach-Back.
  • Repeat Key Points.
  • Use Graphics.
  • Invite Patient Participation.
  • Encourage Questions.

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Page last reviewed February 2015
Page originally created February 2015
Internet Citation: Key Communication Strategies. Content last reviewed February 2015. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool4a.html