Health Literacy Universal Precautions Toolkit, 2nd Edition

Communication Self-Assessment

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Directions: After a patient encounter, rate your level of agreement to the statements in the table. Your self-assessment is subjective, but it allows you to examine your oral communication with patients honestly. After completing the assessment, think about how you improve.

I greeted the patient with a kind, welcoming attitude.      
I maintained appropriate eye contact while speaking with the patient.      
I listened without interrupting      
I encouraged the patient to voice his or her concerns throughout the visit.      
I spoke clearly and at a moderate pace.      
I used non-medical language.      
I limited the discussion to fewer than 5 key points or topics.      
I gave specific, concrete explanations and instructions.      
I repeated key points.      
I used graphics such as a picture, diagram, or model to help explain something to my patient (if applicable).      
I asked the patient what questions he or she had.      
I checked that the patient understood the information I gave him or her.      

What are areas can you improve on? What strategies can you use to improve them?

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Page last reviewed February 2015
Page originally created February 2015
Internet Citation: Communication Self-Assessment. Content last reviewed February 2015. Agency for Healthcare Research and Quality, Rockville, MD.