Guide to Patient and Family Engagement

Exhibit 12. Involving Patients and Family Members at the Hospital Level

Description Who is involved Outcomes measured
Establishing patient and family advisory councils107,131,169,207-216
Councils enable patients and family members to be involved in key organizational decisions and to participate in safety policies, facility planning, and hiring of new staff or management Patients, family members, hospital staff Case studies provide some evidence of positive outcomes:
  • Improving satisfaction among patients, families, and staff.
  • More efficiently using redesign resources.
  • Improving the public image of the hospital.
  • Enhancing hospital reputation and market share.
Introducing other opportunities for patients and families to participate at a hospital level107,169,213,215,217
Participating on committees (e.g., patient safety, quality improvement teams) or serving as "faculty" for hospital orientation or training medical and nursing students Patients, family members
  • Patient satisfaction scores increased from the 40th to the 90th percentile after patient and family advisors participated in the redesign of the mammography program.77
Eliciting patient and family member feedback167,218
Patient satisfaction surveys or patient focus groups Patients, families, moderator
  • This literature review did not find outcomes assessed with this strategy.

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Page last reviewed October 2014
Page originally created September 2012
Internet Citation: Exhibit 12. Involving Patients and Family Members at the Hospital Level. Content last reviewed October 2014. Agency for Healthcare Research and Quality, Rockville, MD.