Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals


The authors would like to express their sincere gratitude to the patient flow improvement teams from the hospitals that participated in the Urgent Matters Learning Network (UMLN) I and II:

Grady Health System
Atlanta, GA

Boston Medical Center
Boston, MA

Henry Ford Hospital
Detroit, MI

Elmhurst Hospital Center
Elmhurst, NY

Inova Fairfax Hospital
Falls Church, VA

BryanLGH Medical Center
Lincoln, NE

The Regional Medical Center at Memphis
Memphis, TN

St. Joseph's Hospital & Medical Center
Phoenix, AZ

University Hospital San Antonio
San Antonio, TX

University of California at San Diego
San Diego, CA

Thomas Jefferson University Hospital
Philadelphia, PA

Hahnemann University Hospital
Philadelphia, PA

Stony Brook University Medical Center
Stony Brook, NY

Good Samaritan Hospital Medical Center
Long Island, NY

St. Francis Hospital
Indianapolis, IN

Westmoreland Hospital
Greensburg, PA

The authors also thank the contributors who provided important feedback on this guide, including representatives from: Shore Health System, Easton, MD; UMass Memorial Medical Center, Worcester, MA; and Baptist Health Care, Pensacola, FL.

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Page last reviewed July 2018
Page originally created September 2012
Internet Citation: Acknowledgments. Content last reviewed July 2018. Agency for Healthcare Research and Quality, Rockville, MD.
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