Patients With Limited English Proficiency
TeamSTEPPS® Enhancing Safety for Patients With Limited English Proficiency Module
This module consists of staff training materials and train-the-trainer materials. The staff training materials are used to teach TeamSTEPPS® to various clinical and nonclinical staff. The train-the-trainer materials are used to prepare staff to deliver training to other staff and are designed to teach trainers how to use the staff training materials.
Also select Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, which may help you and your organization prepare for the TeamSTEPPS® Limited English Proficiency module.”
Published in the May-June 2014 issue of the Journal of Healthcare Quality, the article "Identifying and preventing medical errors in patients with limited English proficiency: key findings and tools for the field,” describes the development and testing of the TeamSTEPPS LEP module. (Winner of the 2015 JHQ Impact Article of the Year). To learn more, go to the article abstract.
Module Materials
Contents
Staff Training
Train the Trainers
Guides
Binder Resources
Staff Training
- All Handouts (
PDF - 363 KB , 
Microsoft Word - 627.66 KB )
Pre-Work
- Readiness Assessment Survey ( PDF - 89.22 KB )
Handouts
- Sample Session Agenda ( PDF - 154.59 KB )
- Evidence Summary ( PDF - 78.92 KB )
- Patient Language Process Map ( PDF - 21.01 KB )
- Briefing Exercise ( PDF - 102.25 KB )
- Course Evaluation ( PDF - 77.8 KB )
- Learning Outcomes Assessment ( PDF - 96.65 KB )
- Pretraining Behavior Survey ( PDF - 99.99 KB )
- Posttraining Behavior Survey ( PDF - 72.31 KB )
- Patient Outcome Survey ( PDF - 78.46 KB )
- Patient Outcome Survey (in Spanish) ( PDF - 85.95 KB )
Slide Presentations
- Staff Training Instructor Guide (
Microsoft PowerPoint - 1.05 MB ) ( PDF - 636.68 KB ) - Staff Training Classroom Slides ( Microsoft PowerPoint - 1.33 MB ) ( PDF - 475.28 KB )
Train the Trainers
- All Handouts ( PDF - 355.94 KB ) ( Microsoft Word - 293.51 KB )
Pre-Work
- Readiness Assessment Survey ( PDF - 89.22 KB )
- Form Letter ( PDF - 135.04 KB )
Handouts
- Sample Session Agenda ( PDF - 154.59 KB )
- Sample Participant List ( Microsoft Word - 336.26 KB )
- Essentials Slide Handouts ( PDF - 302.32 KB )
- Evidence Summary ( PDF - 78.92 KB )
- Patient Language Process Map ( PDF - 21.01 KB )
- Briefing Exercise ( PDF - 102.25 KB )
- Course Evaluation ( PDF - 77.8 KB )
- Learning Outcomes Assessment ( PDF - 96.65 KB )
- Pretraining Behavior Survey ( PDF - 99.99 KB )
- Posttraining Behavior Survey ( PDF - 72.31 KB )
- Patient Outcome Survey ( PDF - 78.46 KB )
- Patient Outcome Survey (in Spanish) ( PDF - 85.95 KB )
- Goals and Outcomes ( PDF - 20.49 KB )
- Implementation Slide Handouts ( PDF - 177.79 KB )
- Action Planning ( PDF - 22.08 KB )
Slide Presentations
- Train the Trainers Instructor Guide ( Microsoft PowerPoint - 1.67 MB ) ( PDF - 1.09 MB )
- Staff Training Classroom Slides ( Microsoft PowerPoint - 1.33 MB ) ( PDF - 475.28 KB )
- Implementation Classroom Slides ( Microsoft PowerPoint - 1.52 MB ) ( PDF - 352.88 KB )
Related Resources
- Coaching Workshop Classroom Slides ( PDF - 333.16 KB )
- Coaching Workshop Slide Handouts ( PDF - 173.23 KB )
- Instructional Videos (YouTube videos - Internet connection required)
- Note: You may download these videos in Windows Media® format for local use without an Internet connection. Each video is compressed in Zip format for easier downloading.
Guides
- Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals
- Hospital Guide Slides ( Microsoft PowerPoint - 458.71 KB ) ( PDF - 462.02 KB )
- Hospital Guide Slides (
- Evaluation Guide ( PDF - 403.73 KB )
Binder Resources
- Separator Tabs ( Microsoft Word - 14.84 KB )
- Train-the-Trainer Instructor Guide Cover ( Microsoft PowerPoint - 222.74 KB ) ( PDF - 146.45 KB )
