Mutual Support: Exercise Sheet

TeamSTEPPS® Long-Term Care Version: Module 5

The Long-Term Care version of TeamSTEPPS adapts the core concepts of the TeamSTEPPS program to reflect the environment of nursing homes and other other long-term care settings such as assisted living and continuing care retirement communities. The examples, discussions, and exercises below are tailored to the long-term care environment.


With guidance from your TeamSTEPPS instructor, perform the following script as a demonstration of the concept of Mutual Support.

Two nursing assistants are at the desk during a brief lull in a busy shift. They notice another nursing assistant racing busily between resident rooms and the supply area, glancing over at them as she passes.

NA #1: "Let's see whether Maureen can use some help."
NA #2: "My resident will be back from rehab in just a few minutes, and I hate to get tied up. Besides, Maureen doesn't usually accept help from anyone."
NA #1: "Come with me. I'll show you how it's done."
(NA #1 approaches NA #3.)  
NA #1: "Maureen, I can see you're busy. I have about 5 minutes before my resident gets back from rehab. I can take Mr. Rappaport and Mrs. Papa to the morning coffee and news program for you if that helps."
NA #3: "Thanks that would be great. They love to go and the program is starting shortly. Now I can help Mrs. Cortes finish getting ready for her doctor's appointment."
(NA #3 exits.)  
NA #1: "The key to offering assistance is being clear about how much time you have and what tasks you're able to pick up."
Page last reviewed November 2012
Page originally created November 2012
Internet Citation: Mutual Support: Exercise Sheet. Content last reviewed November 2012. Agency for Healthcare Research and Quality, Rockville, MD.