Mutual Support: Exercise Sheet
With guidance from your TeamSTEPPS instructor, perform the following script as a demonstration of the concept of Mutual Support.
Two nursing assistants are at the desk during a brief lull in a busy shift. They notice another nursing assistant racing busily between resident rooms and the supply area, glancing over at them as she passes.
|NA #1:||"Let's see whether Maureen can use some help."|
|NA #2:||"My resident will be back from rehab in just a few minutes, and I hate to get tied up. Besides, Maureen doesn't usually accept help from anyone."|
|NA #1:||"Come with me. I'll show you how it's done."|
|(NA #1 approaches NA #3.)|
|NA #1:||"Maureen, I can see you're busy. I have about 5 minutes before my resident gets back from rehab. I can take Mr. Rappaport and Mrs. Papa to the morning coffee and news program for you if that helps."|
|NA #3:||"Thanks that would be great. They love to go and the program is starting shortly. Now I can help Mrs. Cortes finish getting ready for her doctor's appointment."|
|(NA #3 exits.)|
|NA #1:||"The key to offering assistance is being clear about how much time you have and what tasks you're able to pick up."|
Page originally created November 2012