2016 Conference Materials
TeamSTEPPS National Conference
In order to access 2016 conference materials from Denver such as PowerPoint slides, please email the National Implementation Team at AHRQTeamSTEPPS@aha.org with your request.
TeamSTEPPS 101
New to TeamSTEPPS? This session will provide you with an introductory level understanding of what the fuss is all about. The componentMs of TeamSTEPPS, its evidence base, and its business case will be presented. This session will serve as an overview of the key principles of TeamSTEPPS and how to translate it into practice with real examples.
It is a perfect opportunity to refresh your knowledge and gain a shared mental model of the material at the start of the conference. Ample time will be provided for questions.
Speakers include: Priscilla Ramseur, M.S.N., RN, CNOR (Duke Raleigh Hospital), Kyle Rehder, M.D., FCCP (Duke Children’s Hospital), and Margaret Sturdivant, M.S.N., RN, CPPS (Duke University Health System).
A Leader’s Journey to Embracing TeamSTEPPS: It’s Never Too Late
Receiving buy-in from executive leadership has been recognized to be a critical step to successfully implement TeamSTEPPS within an organization. One health care executive leader will share his journey on accepting TeamSTEPPS when he transitioned from a military combat medical unit to a fixed medical facility. Why was there any resistance on accepting TeamSTEPPS? What caused his buy-in to TeamSTEPPS? Answers to these questions and a personal shared story will provide insight on an executive leader’s experience.
Speaker: LTC Joselito Lim, M.H.A. (Winn Army Community Hospital).
Help! High-Fidelity Simulation for Multidisciplinary Team Crisis Training (Workshop)
High-fidelity simulations will demonstrate team training for a high-risk, low-frequency medical emergency. Shoulder dystocia requires rapid recognition and prompt team response for optimal outcomes. Key TeamSTEPPS behaviors will be incorporated, including briefing and debriefing. Participants will be briefed on recognition, response, and communication performance measures necessary to resolve this obstetric emergency. Teams will be randomly formed from the audience to participate in the simulation exercise using a high-fidelity maternal-fetal simulator. Each team will huddle and will be given cue cards for their specific role to follow. Members of the audience will be given TeamSTEPPS evaluation tools to observe each team and evaluate their use of team and patient safety behaviors, such as callouts, check-backs, and situation monitoring. Participants will walk away with increased understanding of the value of combining high-fidelity simulation with TeamSTEPPS principles to enhance team training for high-risk, low-frequency medical emergency preparedness.
Speakers include: Diane Mathe, M.S.N., RN, CHSE (CAE Healthcare), and Karla Olson, M.S.N., RNC-OB, C-EFM, CBC, CLNC® (Karla Olson & Associates, LLC).
Using Games To Teach Teamwork and Communication
Interactive games can be an effective method for adult learning, as play experiences can activate emotional memory and provide opportunities for learner reflection through facilitated debriefings. In this highly participatory workshop, a group of experienced TeamSTEPPS faculty from UCLA Health will demonstrate how to use games to teach multifaceted teamwork concepts. These games can be integrated into TeamSTEPPS courses, clinical orientation, and other educational programs. Participants should be familiar with the TeamSTEPPS tools as they will engage in two gamelike simulation activities that put these tools to practice. Faculty will provide instructions on how to lead these activities and will share ideas on how to create a meaningful debriefing discussion that optimizes relevance, learning, and behavioral change.
Speakers include: Yue Ming Huang, Ed.D., M.H.S. (UCLA Health), Kenneth Miller, RN, M.S.N. (UCLA Health), Randy Steadman, M.D. (UCLA Health), and Jennifer Zanotti, RN, M.S.N. (UCLA Health).
Leading From the Inside Out: Addressing Barriers to Optimal Team Performance
The principles of TeamSTEPPS provide an excellent process and specific guidelines for enhancing operating room team performance and patient safety. But not all team leaders or team members have the interpersonal and leadership skills needed to execute these principles with excellence and fidelity. In fact, a misunderstanding, or an inadequacy, of these skills will actually compromise effective team leadership, communication, and mutual support, thereby preventing optimal team performance. This session will address the barriers to fully evolved leadership and communication skills and will provide guidelines for developing these essential competencies. Learning outcomes include developing skills in team and self-leadership, interpersonal communications, and conflict resolution; this will facilitate TeamSTEPPS task effectiveness and foster a social climate that optimizes cooperation and team wellness.
Speakers include: Janet Thirlby, Ed.D. (Thirbly Consulting, LLC), and Matthew Tomaino, M.D., M.B.A. (Tomaino Orthopaedic Care for Shoulder, Hand, and Elbow, LLC).
Game On in Education: Developing TeamSTEPPS Assignments for Classrooms, Clinicals, and Simulations
This highly interactive workshop is designed for educators who have all levels of TeamSTEPPS experience—introductory, intermediate, and advanced. Presenters will share leveled TeamSTEPPS assignments/simulations for easy integration throughout health profession curricula. Templates will be provided that guide assignment development. Workshop participants will then participate in a TeamSTEPPS table challenge with the end goal of winning the day’s prize for developing and demonstrating the most unique and effective TeamSTEPPS assignment and simulation incorporating all constructs. At the end, participants will receive an integration toolkit with ready-to-go assignments and guides for ongoing TeamSTEPPS integration and development.
Speakers: Laura Goliat, D.N.P., M.S.N., RN, FNP-BC (Ursuline College), Patricia Sharpnack, D.N.P., RN, CNE, NEA-BC, ANEF (Ursuline College), and Mary Trosclair, M.N., RN (Delgado Community College).
Creating a Culture Where TeamSTEPPS Can Thrive
Awareness of organizational culture is an essential step for leading change. One of the most significant barriers to effective interprofessional and collaborative practice is a hierarchical and fear-based organizational culture. Participants will use tools to assess their organizational culture and readiness for TeamSTEPPS implementation. They will learn to use cultural transformation theory and human-centered design principles to shift their organizations from domination (power over) to partnership (power with). A case study in an inner city community primary care clinic will illustrate the process that led to enhanced buy-in, which equates to sustainable change. In this interactive session, participants at all learning levels will learn practices to advance cultures that can sustain TeamSTEPPS strategies.
Speakers include: Teddie Potter, Ph.D., M.S., RN, FAAN (University of Minnesota), and Nicole Siddons, RN (University of Minnesota).
TeamSTEPPS: The Vehicle To Drive Your Metrics in the Right Direction
Northwell Health is an early adopter and has successfully implemented TeamSTEPPS in a variety of settings. The panel of frontline staff from multiple hospitals in the system will present the use of TeamSTEPPS for performance improvement. The examples from a variety of settings in acute care highlight specific TeamSTEPPS tools to drive improvement, which include early mobilization of postoperative patients in a PICU with 50 percent improvement, 74 percent reduction of C. difficile and CAUTI rates, 90 percent improvement in trauma documentation, improvement in ED documentation by 82 percent, and improvement in 10 out of 12 dimensions in their Hospital Survey of Patient Safety by environmental services with a creative “Do the Right Thing” initiative.
The audience will leave this engaging panel presentation with an increased knowledge of using TeamSTEPPS skills to improve metrics and practical examples and methodologies that they can adapt. This is not just about moving metrics in acute care settings, but about doing the right thing with TeamSTEPPS across the care continuum.
Speakers include: Robert Birkhead (Northwell Health), Tara Jamieson, B.S.N., RN-BC (Northwell Health), Ilyssa Kritz, B.S.N., RN-BC (Northwell Health), Mary Schafer, M.S.N. (Northwell Health), Lily Thomas, Ph.D., RN (Northwell Health), Jaya Vathappallil, RN (Northwell Health), and James Wescott, RN (Northwell Health).
Building "Semper Gumby" Teams To Accelerate Change
Today’s high-reliability frontline teams are "Semper Gumby" resilient. This session, intended for an intermediate-level audience, will demonstrate how to use coaching strategies as a key driver to developing strong and effective leadership, while also building high performing and highly reliable health care teams. Participants will understand how to leverage coaching to take teams and organizations to the next level to:
- Drive change and align critical partnerships among engaged and activated teams, patients, and family members.
- Effectively focus team and individual efforts on Kotter’s “Big-O” (opportunity), while being "Semper Gumby" to view change as a continuum—using targets and performance improvement to achieve excellence in the experience of care.
Speakers include: Heidi King, M.S., FACHE, BCC, CMC, PCC, CPPS (Department of Defense), and Mary Salisbury, M.S.N., RN (The Cedar Institute).
TeamSTEPPS in Primary Care: Strategies To Enhance Interprofessional Education and Practice
TeamSTEPPS offers effective tools to enhance interprofessional collaborative education and practice competencies in primary care settings. This session will feature two unique and practical examples of incorporating TeamSTEPPS training and tools into experiential simulation learning and actual primary care settings. The first part of the presentation will describe an educational approach in an academic teaching environment that features simulation, telehealth, and applied learning in clinical settings. The second part of the presentation will describe a customized approach to integrate TeamSTEPPS into a facilitated improvement initiative to improve teamwork and communications in primary care centers in underserved areas. Interactive activities will explore strategies to address barriers to integrating TeamSTEPPS in primary care, as well as tactics to optimize interprofessional learning and engagement in team-based care.
Speakers include: Joanna Clark, RN (Indiana University), Julie LaMothe, B.S.N., M.S.N., CPNP, RN (Indiana University), Betsy Lee, M.S.P.H., B.S.N., RN (Indiana University), Xueping Li, Ph.D. (University of Tennessee), Katherine Morgan, M.S.N., FNP-BC (University of Tennessee), and John Parham, D.O., M.P.H. (University of Tennessee).
Optimizing Discharge Planning and Improving Patient Outcomes Through TeamSTEPPS
In this session, two academic medical centers will discuss the process of incorporating TeamSTEPPS into specific workflows. The goal of this presentation is to demonstrate how to introduce, support, and fully implement TeamSTEPPS to improve patient outcomes. Presenters will discuss challenges that were experienced along the way, the team-building process, and how the obstacles were overcome in the implementation process. One institution focused on incorporating TeamSTEPPS into an otolaryngology residency training and the resident signout process, and reducing unplanned readmissions. The other institution focused on incorporating TeamSTEPPS into a research study aimed at improved communication between patients, nurses, and the surgical team through interprofessional bedside rounding.
Speakers include: Joe Beiler, M.S., RN, ACNS-BC (Froedtert Hospital), Maurits Boon, M.D. (Thomas Jefferson University Hospital), David Cognetti, M.D. (Thomas Jefferson University Hospital), Kristi Opper, M.S., RN, ACNS-BC (Froedtert Hospital), Adam Vasconcellos, M.D. (Thomas Jefferson University Hospital), Natalie Vercillo, M.D. (Thomas Jefferson University Hospital), and Marianne Weiss, D.N.Sc., RN (Marquette University).
Sustaining TeamSTEPPS: MetroHealth’s Successful Strategies
A significant challenge when implementing TeamSTEPPS is engaging and empowering staff to go beyond the classroom, using what they have learned in their daily work setting. In this presentation, MetroHealth shares several successful strategies used to make TeamSTEPPS part of their organizational culture. The panel will start with a description of their TeamSTEPPS Action Councils that are composed of frontline staff charged with undertaking quality projects, beginning immediately after completing their TeamSTEPPS training.
The panel will illustrate two projects completed by their councils: (1) an improved process for transferring patients from PACUs to ICUs; and (2) a clinical rounding process that improves patient safety within the Burn Center. Next, the panel will explain how TeamSTEPPS was made part of their Critical Incident Review process and how TeamSTEPPS is often part of the corrective action plan. Finally, MetroHealth will present their Daily Safety Brief, demonstrating how TeamSTEPPS principles and tools are built into their hospitalwide daily brief.
Speakers include: Anne Aulisio, RN (MetroHealth System), Tammy Coffee, M.S.N., CNP (MetroHealth System), Nakita Digulus, M.S.N., RN, CPHRM (MetroHealth System), Anjay Khandelwal, M.D., FACS (MetroHealth System), Jessica Lovich-Sapola, M.D., M.B.A. (MetroHealth System), and Robert Smith, Ph.D. (MetroHealth System).
Closing the Gap: Innovative Approaches to Integrating TeamSTEPPS and IPEC Competencies To Promote Interprofessional Education and Practice
TeamSTEPPS is a useful platform for integrating IPE/IPP competencies in both education and practice. These tools and techniques support IPEC competency integration that meets accreditation standards and mandates for safer health care delivery. There is a critical interface between IPE/IPP competencies and TeamSTEPPS, with reciprocal influences of each informing the other. This session offers insights into hardwiring these concepts in academic, primary care, and acute care settings. A model for conducting a mixed-method assessment before competency development is provided. The approaches presented to align and sustain IP education with practice bring value to both academic and practice partners.
Speakers include: Terry Eggenberger, Ph.D., RN, NEA-BC, CNE, CNL (Florida Atlantic University), Joann Harper, Ph.D., RN (National University), Kathryn Keller, Ph.D., RN, CNE (Florida Atlantic University), Irina McKeehan Campbell, Ph.D., M.P.H. (National University), Alice Noquez, Ph.D., FNP-BC, RN (National University), and Bernardo Obeso, M.D. (Florida Atlantic University).
TeamSTEPPS To Steer Through Health Care’s Second Curve: Creating a New Change Team To Spread and Sustain a Patient Care Services Dashboard
Health care reform has caused hospitals to move from a volume-based model to the "second curve" of value-based care. This evolution compels patient safety and performance improvement initiatives to cross micro-, meso-, and macro-levels of health care systems. Northwell Health (formerly NorthShore LIJ Health System) will present an exemplar using the TeamSTEPPS "New Change Team" to meet one challenge: spread of a timely, actionable approach to manage data through a Patient Care Services Dashboard. This model, derived from AHRQ’s TeamSTEPPS Advanced Course, will provide concrete steps on how to craft a "New Change Team" and engage staff within that team. Attendees will leave with a blueprint of how to operationalize this approach in multiple settings to achieve positive outcomes and will be given tips to assist them in this process.
Speakers include: Madeline Fricke, M.P.S., RN (Northwell Health), Catherine Galla, M.S.N., RN, CENP (Northwell Health), and Kerri Anne Scanlon, RN, M.S.N. (Northwell Health).
The Team Training Tower: Creative Methods for Teaching TeamSTEPPS Fundamentals
Finding time to train busy health care professionals in the fundamentals of TeamSTEPPS is an issue experienced by many in the field. The "Team Training Tower" exercise, an example of low-tech simulation, has been developed to provide a 90-minute introduction to key TeamSTEPPS communication concepts and skills. The workshop curriculum combines visual didactic presentations with hands-on exercises, providing the learner with opportunities to exhibit and practice use of TeamSTEPPS concepts and communication tools in a simulated environment.
Breaking down the TeamSTEPPS tools into 100, 200, and 300 level skills, workshop participants will progress through a series of activities, building on previously learned skills/concepts with the addition of more advanced tools. Upon completion of the workshop, participants will learn how to use this as a teaching tool.
Speakers include: Ross Ehrmantraut, RN (University of Washington), Farrah Leland, J.D. (University of Washington), Kurt O’Brien, M.H.R.O.D. (University of Washington), and Megan Sherman (University of Washington).
The Answer Is in the Room: Using TeamSTEPPS To Problem Solve and Reinvigorate Struggling Teams
All teams go through seasons of stagnation and conflict; members of a team need to understand that this is normal in order for the team not to get derailed. Healthy teams proactively identify and address the barriers they face. "The Answer Is in the Room" is an interactive workshop about empowering team members to find collective solutions, maximizing the strengths found within the team. Best suited for those with advanced TeamSTEPPS knowledge, this session will help participants learn how they can use a four-step process (the 4Ds) to address team-based problem solving. They will also discover how TeamSTEPPS tools and concepts are the keys to unlocking the team’s higher goal, propelling their team into a place of strength and effectiveness once again.
Speakers include: Jan Brauer, RN, B.S.N., M.A. (Providence Hood River Memorial Hospital), and Rhonda Fischer, RN, B.S.N., CEN (Providence Hood River Memorial Hospital).
Stepping to Zero
The brilliance and the essence of TeamSTEPPS is synergy: achieving a level of collegial interactive teamwork that has never been native to medicine. And therein lies the principal challenge, because infusing the principles, strategy, and tactics of TeamSTEPPS requires nothing short of major cultural change, and cultural changes take decades to complete. Health care’s massive resistance to change, and to teamwork, is fueled by centuries of professional tribalism. Working together in a practiced, mutually respectful, nonhierarchical environment is quite simply alien to traditional medical culture, which is why cultural change can’t be optional if patient safety is the paramount goal.
The good news is that permanent change is achievable when all involved understand and accept that vitally important programs such as this are NOT inoculations. In fact, TeamSTEPPS has to be a long-term commitment, and long-term commitments require substantial training, an evaluative infrastructure, and unquestioning board-down dedication and funding for the long term. And at the heart of this talk? The author of Why Hospitals Should Fly, John Nance, will focus on understanding how human professionals fail, and why TeamSTEPPS principles provide the primary barrier against an unpreventable human mistake metastasizing into a human tragedy, and the path ahead to effective integration.
Speaker: John Nance, J.D.
MUSSTT (Medical Unit Simulation & Safety Team Training): A TeamSTEPPS Sustainment Model
The Military Health System was one of the first organizations to deploy TeamSTEPPS at a national level in 2008. Since that time, sustainment of these skills and enduring cultural change have been increasingly challenging in light of ongoing global conflicts, sequestration, leadership and staff turnover, and reprioritization of training resources and efforts. In this workshop, the presenters will describe MUSSTT (Medical Unit Simulation & Safety Team Training). MUSSTT consists of TeamSTEPPS refresher training and a Professional Conduct management module.
The training culminates in functional unit teams identifying specific team performance challenges and developing simulation training scenarios that apply TeamSTEPPS principles to the problem. Action plans to build and sustain these skills are developed with an emphasis on workflow integration and continued simulation training support. This is a grassroots approach to TeamSTEPPS sustainment. After a brief overview of the course, the workshop participants will have an opportunity to work as teams to develop microsimulation scenarios and rehearse/debrief as a group.
Speakers include: LTC M. Imad Haque, M.D., FACS (Madigan Army Medical Center), Christine LeCain, M.S. (Madigan Army Medical Center), and COL Peter Napolitano, M.D., FACOG (Madigan Army Medical Center).
The Pursuit of Happiness: Happy Staff = Happy Patients
In the 21st century, health care organizations are facing insurmountable challenges on a very large scale, making it more difficult to keep employees engaged and happy. Providers are challenged to improve population health, optimize patient experience, decrease costs, and keep patients safe. In health care, employee engagement is directly tied to patient safety. Through the use of TeamSTEPPS, the presenters will help you discover the human dimensions of happiness, how to work better with teams to address the pursuit of happiness, and how to maximize the return on human capital. The audience will discover during this interactive presentation how simple it is to change the culture in the workplace. This culture shift to a happy staff will be the nexus to improved patient satisfaction scores or happy patients.
Speakers include: Mei Kong, RN, M.S.N. (New York City Health and Hospitals Corporation), Jocelyn Perez, B.S.N., M.A., RN-BC, NEA-BC (New York City Health and Hospitals Corporation), and Joseph Sweeney (New York City Health and Hospitals Corporation).
TeamSTEPPS in Times of Transformational Change
Health care systems are finding that significant transformational change is required to navigate the ever-changing landscape of health care delivery. The desire to achieve high reliability is common to such changes. The foundational principles of respect for people and continuous improvement are pillars of this transformational work. TeamSTEPPS provides the platform for instilling these two vital components of systemwide change. Transformational models aiming to achieve efficiency, standardization, and optimized outcomes commonly collide when applied to both clinical and nonclinical operational areas. Leadership is vital in creating a venue where both psychological safety and respect among team members exist. Physician engagement and engaged leaders are key elements to success in supporting significant change in the delivery of patient care.
The presenters will discuss how an integrated TeamSTEPPS model has been incorporated with other transformational change programs at their two health systems. They will go in depth regarding the critical role team training plays in establishing a respectful environment where empowered caregivers can develop a true culture of safety.
Speakers include: John Nunes, M.D. FACOG (St. Charles Health System), and Gina Teeples, RN, M.S.N. (Stanford Healthcare-ValleyCare).
To Train or Not To Train? Maximizing the Value of TeamSTEPPS
Is your training having the desired impact? TeamSTEPPS training has been shown to improve outcomes in team-based care delivery, but this success is predicated on a solid foundation of leadership support, a clearly identified training need, and a value to clinicians. The impact of training can be lost if these elements are not present, or if training is used as a sole approach to an identified problem. An assessment of these elements and the work environment where team processes occur is essential to identify training needs. In this workshop, attendees with some experience implementing TeamSTEPPS will engage in assessment of their training endeavors using key questions and tools, resulting in a clear plan to optimize training. Case examples of effective planning strategies and less effective approaches will be highlighted.
Speakers include: Loretta Consiglio-Ward, RN, M.S.N. (Christiana Care Health System), and Carol Moore, M.S., APRN (Christiana Care Health System).
Short and Sweet: Debriefing Made Easy
The goal for this workshop is to provide an exciting, interactive experience where participants will participate in three "short and sweet" scenarios that are 3 to 5 minutes each. After each scenario, participants will be actively involved in debriefing the scenarios using the TeamSTEPPS tools demonstrated by the Loma Linda University facilitators. First, the expert staff will model the debriefing skills; next, the facilitators will mentor small group learners in a co-debriefing session. At the end of the last scenario, learners will be able to solo debrief a scenario of their own, using a debriefing tool that will be available to learners.
Speakers include: Caroline Baek, M.S.N., RN, CMSRN (Loma Linda University), Kent Denmark, M.D., FAAP, FACEP (Loma Linda University), Jeremy Edwards, NREMT (Loma Linda University), Teri Reynolds, RN, M.S.N., M.H.A., CEN (Loma Linda University), and Dustin Smith, M.D., FACEP (Loma Linda University).
The Cutting Edge: A Surgical Safety Collaborative’s TeamSTEPPS Experience
A professional liability insurer (PLI)-facilitated surgical safety initiative has been using a TeamSTEPPS-based training program for the last 3 years. Five hospitals have been participating and, while all programs followed a similar basic structure, each faced different challenges and barriers to implementation and sustainment.
This session will be introduced by the chief medical and nursing officers at the PLI, who will describe the program and their role in facilitating it. Then a representative from each institution will describe how their program began and how they continued skills training for refreshing current staff and onboarding new staff. Each hospital used a similar tool to enable feedback to staff and will describe how their experiences with initial results and followup differed, and what techniques they used to sustain teamwork skills. Observation data will be presented and experience with both live and videotaped teamwork events, briefs, and debriefs will be discussed. Finally, the presenters will review the potential impact of the improvements in teamwork skills on both patient outcomes and staff morale and engagement.
Speakers include: David Feldman, M.D., M.B.A., CPE, FACS (Hospitals Insurance Company), Carol Kidney, RN (Maimonides Medical Center), Patricia Kischak, RN, M.B.A., CPHRM (Hospitals Insurance Company), Michael Leitman, M.D., FACS (Mount Sinai Beth Israel), Maura Porricolo, Dr.N.P., CPNP, M.P.H. (Montefiore Medical Center), Amanda Rhee, M.D. (Mount Sinai Hospital), and Darrell Sadler, NBSTSA, AST (Mount Sinai Beth Israel).
TeamSTEPPS and Patient/Family Engagement: Partnerships and Models in Action
Effective team performance demands participation from all team members, including the patient and family. Many organizations continue to struggle with how to fully integrate patients and families as partners in the TeamSTEPPS program. This interactive session will provide several examples of unique models for integrating the perspectives of patients and families into TeamSTEPPS initiatives, including partnering with patient and family advisors and providing opportunities for patients to learn about and use TeamSTEPPS tools and strategies. The models discussed will provide practical examples of how other organizations have worked with patients and families at the bedside and at the organizational level. Participants will also have the opportunity to draft an action plan to help their organization integrate TeamSTEPPS and patient and family engagement initiatives.
Speakers include: Tiffany Christensen (North Carolina Hospital Association), Sue Collier, M.S.N., RN, FABC (American Hospital Association), Jennifer Lastic (MetroHealth System), and Robert Smith, Ph.D. (MetroHealth System).
Case Studies of TeamSTEPPS Implementation From Across the Country
TeamSTEPPS is being used across all parts of the Nation and in a variety of settings and ways. In this rapid-fire session, five speakers from various backgrounds and disciplines will share their implementation or quality improvement project through an SBAR-style presentation. Their unique perspectives will be highlighted by emphasizing challenges and successes in various health care settings. To complement the presentation, each speaker also has a poster on display. Immediately after the presentation, the speakers will be available to answer questions and talk one on one with participants during the networking and poster session.
Speakers include: Jackelyn Csank, EMT-P (MetroHealth Medical Center), Jody Delp, M.Ed., RRT, CPFT (University of Southern Indiana), Laura Dodge, Sc.D., M.P.H. (Beth Israel Deaconess Medical Center), Ellen Felkel-Brennan, D.N.P., RN (UMass Memorial Medical Center), and Ann Spenard, RN (Qualidigm).
At an Intersection With TeamSTEPPS: Teamwork and Interprofessionalism
In this session, we will examine how TeamSTEPPS intersects with interprofessionalism by considering team structures in a context of collaborative teamwork. By looking at the impact on such issues as communication, accountability, and leadership, we will apply those to WHO definitions and IPEC competencies central to interprofessional and collaborative teams. By the end of this workshop, participants will have an increased understanding of their own teams and team structure, comparing and contrasting that information with foundational interprofessional principles. Come prepared to develop a set of objectives and strategies for teaching TeamSTEPPS within the context of interprofessional education, while walking away with immediately relevant content to use at work. This workshop is best suited for learners with a foundational understanding of TeamSTEPPS but is useful to a broad audience.
Speakers include: Tamzin Batteson, Ph.D. (Rosalind Franklin University of Medicine and Science), William Gordon, D.Min. (Rosalind Franklin University of Medicine and Science), and Scott Rothenberg (Rosalind Franklin University of Medicine and Science).
An Innovative and Interactive Approach to Implementing TeamSTEPPS: Using Fun To Engage Your Organization
This workshop will apply TeamSTEPPS tools in a creative and engaging format. Participants in this workshop will embark on a trio of fast-paced, fun-filled, and interactive activities designed to build teams and enhance communication. During each of the action-packed substations, participants will apply TeamSTEPPS tools to the assigned scenario while developing and implementing their team strategies to achieve success. An "Amazing Race" format will engage participants in a fun learning environment that can be adapted to any organization. The principles highlighted in this session are team structure, communication, leadership, situation monitoring, and mutual support.
Speakers include: Kelly Eberbach, D.N.P., M.B.A., RN, CPN, CPEN (Nemours Children’s Hospital), Daniel Franceschini, M.S.N., RN, EMT (Nemours Children’s Hospital), and Shiva Kalidini, M.D., M.P.H., M.S. (Ed), FAAP (Nemours Children’s Hospital).
How To Achieve High Reliability With TeamSTEPPS: The Platform for Sustaining Performance and Generating Great Outcomes
How does an organization achieve a "highly reliable" state of performance on the way to zero preventable harm and maintain it? This is the million dollar question in the new age of value-based care and publicly reported outcomes. This advanced, interactive session will highlight 10 years of TeamSTEPPS transformation at Hunterdon Medical Center, focusing on tools to use tomorrow to drive highly reliable processes and communication safety across the system, deeply embedding TeamSTEPPS as valued core behaviors to achieve outstanding results, consistently.
The speakers will showcase different iterations of department TeamSTEPPS customization, using briefings and intentions to co-create the department "daily reality," which will resonate with every attendee. This session will connect various strategic initiatives to achieve improved outcomes in patient safety metrics, Leapfrog Hospital Safety Score, safety culture survey improvement, and individual unit performance improvement, all leading to achieving and sustaining a strategic plan.
Speakers include: Pamela Abraham, M.S.N., RN-C, CNL (Hunterdon Medical Center), Kristy Alfano, RN (Hunterdon Medical Center), and Stephanie Dougherty, B.S.N., RN, CPPS (Hunterdon Medical Center).
"Show Me the Money!"—Making the Financial Case for TeamSTEPPS Deployment
Fundamental to a successful TeamSTEPPS deployment campaign remains the need to obtain explicit, clear, and unwavering C-suite support. This is true not only in terms of the authority to plan, execute, implement, and measure the deployment, but also the hard dollars needed to develop, train, maintain, and monitor a deployment campaign. This talk will detail a strategy to make a cogent financial argument to the CFO of a hospital system why TeamSTEPPS deployment makes sense. It will draw on published evidence-based medicine guidelines for injury cost, the critical role of human resources data in making the case for culture transformation, and standard opportunity cost accounting principles to produce a sensitivity analysis of an institution’s opportunity cost affected by its culture of safety.
Speaker: Oren Guttman, M.D., M.B.A., CHSE (UT Southwestern Medical Center).
Applying TeamSTEPPS to Nonclinical Environments
TeamSTEPPS has historically been directed toward clinical audiences and clinical scenarios, but TeamSTEPPS is not just about patient safety. The importance of teamwork and communication can easily be recognized in a variety of professional and personal situations. This session will reframe a selection of TeamSTEPPS strategies and tools and apply them to a variety of scenarios, including clinical, nonclinical, administrative, social, personal, and even family settings. Workshop attendees should have a basic knowledge of TeamSTEPPS material and will learn to facilitate a creative version of the paper-chain exercise, as both an ice-breaker activity and a closing activity, to illustrate just how relevant and applicable TeamSTEPPS is to all forms of team configurations.
Speakers include: LTC M. Imad Haque, M.D., FACS (Madigan Army Medical Center), and Christine LeCain, M.S. (Madigan Army Medical Center).
From Strategy to Execution: Leading the Way
This session will explore TeamSTEPPS implementation from both national and local lenses. The first presentation will discuss implementation of the national Safety Program for Perinatal Care, including program design, tools, and real-world challenges and successes in implementing the program across 50 Labor and Delivery units. The second presentation will describe the journey of Sarasota Memorial Healthcare System’s Women and Children’s Division that hardwired TeamSTEPPS into their practice. The role of leadership engagement varied in both programs. The presenters will share their struggles and successes in engaging leadership and will discuss strategies to push through to create change.
Speakers include: Pam Beitlich, D.N.P., ARNP, RN, NEA-BC (Sarasota Memorial Health Care System), Katrina Burson, M.S.N., RN, CCRP (RTI International), Renee Maietta, M.S.N., RNC-OB, C-EFM, CBC (Sarasota Memoral Health Care System), Jill McArdle, RN, M.S.P.H., PMP, CPHQ (RTI International), and Asta Sorensen, M.A. (RTI International).
A Trip With Home Care Back to the Future: TeamSTEPPS to the Rescue!
Take a trip "back to the future" to bear witness to the innovative technological advances that have occurred within home care over the past 30 years to improve patient safety and interdisciplinary communication. This interactive workshop will follow a home care nurse as she travels from 1985 back to 2016 to help solve a patient dilemma. The communicative technology integrated with TeamSTEPPS that she discovers in 2016 may forever change the fate of this patient. Participate in the hands-on demonstration of our innovative technology with the assistance of multidisciplinary team members. "A Trip With Home Care Back to the Future" will surely offer a deeper appreciation for community health and how crucial a role TeamSTEPPS plays in patient safety.
Speakers include: Marilyn Griscti, B.S.N., M.S. (Northwell Health), Susan Riekert, M.S.N., RN (Northwell Health), Roxanne Santangelo, PT (Northwell Health), and Sandra Wenskus, M.S.W., LCSW (Northwell Health).
Second Annual Sim Battles: A TeamSTEPPS Main Event
Think you have what it takes to compete with the TeamSTEPPS elite? Join us for the second annual TeamSTEPPS Sim Battles, where two teams will compete head to head in one of the conference’s main events. The session combines a visual didactic overview of simulation in TeamSTEPPS education with high-energy simulation events. Each competing team will be given the opportunity to practice their TeamSTEPPS skills in real-time, in front of a live audience and our very own panel of "celebrity" judges. Come join a TeamSTEPPS tradition and learn how simulation can be an effective platform to practice TeamSTEPPS skills.
Speakers include: Ross Ehrmantraut, RN (University of Washington), Farrah Leland, J.D. (University of Washington), Anthony Naluai-Cecchini, (University of Washington), Kurt O’Brien, M.H.R.O.D. (University of Washington), Megan Sherman, (University of Washington), and Matthew Toma, (University of Washington).