TeamSTEPPS Webinars

As part of the TeamSTEPPS program, AHRQ sponsored webinars presented by various experts in the field.

Previous Webinars: 2018

November 2018 Webinar: Taking TeamSTEPPS Beyond the Hospital to Primary Care Settings: The MetroHealth Story

AHRQ hosted a webinar, Taking TeamSTEPPS Beyond the Hospital to Primary Care Settings: The MetroHealth Story," on November 6, highlighting MetroHealth's expansion of the use of TeamSTEPPS tools. The featured speakers were Maria Podmore, M.P.A., B.S.N., RN, NEA, Director of Nursing; Katie Carney, M.P.A., B.S.N., RN, NEA, Associate Chief Nursing Officer; and Robert L. Smith, Ph.D., Director, Medical Staff Assistance Programs & TeamSTEPPS, MetroHealth.

Recording of the Webinar:

Slides of the November Webinar: Taking TeamSTEPPS Beyond the Hospital to Primary Care Settings: The MetroHealth Story (PowerPoint, 2.6 MB)

October 2018 Webinar: Innovative Training: Introducing and Reinforcing TeamSTEPPS Skills in Office-Based Care

AHRQ hosted a webinar, "Innovative Training: Introducing and Reinforcing TeamSTEPPS Skills in Office-Based Care," on October 18 from 12-1:00 p.m. ET, highlighting creative ways to train staff in the use of TeamSTEPPS tools. The featured speaker was Ross Ehrmentraut, RN, of University of Washington Medicine.

Recording of the Webinar:

Slides of the October Webinar: Innovative Training: Introducing and Reinforcing TeamSTEPPS Skills in Office-Based Care (PowerPoint, 3.25 MB)

March 2018 Webinar: TeamSTEPPS® for Office-Based Care

AHRQ hosted a webinar, "Introducing TeamSTEPPS for Office-Based Care," on March 5 from 1-2:00 p.m. ET, highlighting the agency's TeamSTEPPS for Office-Based Care Online Course. The course focuses on enhancing communication and teamwork skills among office-based professionals to improve patient safety and quality. Speakers included Ric Ricciardi, Ph.D, from AHRQ and Brigetta Craft, D.N.P., from Reingold. Presenters shared their perspectives on how TeamSTEPPS can assist health care professionals in developing and optimizing team knowledge and performance in an office setting and how individuals can become involved in the online program.

Recording of the Webinar:

Slides of the March Webinar: Introducing TeamSTEPPS for Office-Based Care (PDF, 563 KB)

Previous Webinars: 2017

September 2017 Webinar: Maintaining the Gains and Continued Evolution of the TeamSTEPPS Program (Part 3 of 3)

AHRQ hosted a webinar on Wednesday, September 13, from 1 to 2 p.m. ET. This was the third and final webinar in this three-part series about the University of Washington Medicine's journey from essentials to sustainment of a TeamSTEPPS implementation. This webinar, "Maintaining the Gains and Continued Evolution of the TeamSTEPPS Program," featured University of Washington Medicine's Ross Ehrmantraut, RN, clinical director of team performance for WWAMI Institute for Simulation in Healthcare (WISH); Farrah Leland, J.D., associate director of finance for WISH; and Megan Sherman, M.A.Ed.H.D., associate director of operations for WISH.

Part three of the series addressed maintaining the gains and continued evolution of the program. Examples of resistance and strategies to address them were covered, along with strategies to focus on what's working, leverage successes, regain momentum, and prevent backslide. Throughout the series, UW faculty shared case examples of implementation from initial trainings through ongoing sustainment of the program.

Recording of the webinar:

Slides of the September Webinar: Maintaining the Gains of The TeamSTEPPS Program (Part 3 of 3) (PowerPoint, 5 MB).

August 2017 Webinar: Using TeamSTEPPS To Create Change at the Organizational, Team, and Individual Level (Part 2 of 3)

AHRQ hosted a webinar on Wednesday, August 9, from 1 to 2 p.m. ET. This was part two of a three-part series about the University of Washington Medicine's journey from essentials to sustainment of a TeamSTEPPS implementation. This webinar, "Using TeamSTEPPS To Create Change at the Organizational, Team, and Individual Level," featured University of Washington Medicine's Ross Ehrmantraut, RN, clinical director of team performance for WWAMI Institute for Simulation in Healthcare (WISH); Farrah Leland, J.D., associate director of finance for WISH; and Megan Sherman, M.A.Ed.H.D., associate director of operations for WISH.

Part two of the series focused on how to make a change at the organizational, team, and individual level. UW provided a case example and stories of successful implementation within the system, using several change models. Discussion focused on how to most effectively use the models to implement TeamSTEPPS and the importance of frontline ownership versus a top-down approach.

Recording of the webinar:

Slides of the August Webinar: Using TeamSTEPPS To Create Change at the Organizational, Team, and Individual Level (Part 2 of 3) (PowerPoint, 3.1 MB)

July 2017 Webinar: Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools (Part 1 of 3)

AHRQ hosted a webinar on Wednesday, July 12, from 1 to 2 p.m. ET. This was part one of a three-part series about the University of Washington Medicine's journey from essentials to sustainment of a TeamSTEPPS implementation. This webinar, "Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools," featured University of Washington Medicine's Ross Ehrmantraut, RN, clinical director of team performance for WWAMI Institute for Simulation in Healthcare (WISH); Farrah Leland, J.D., associate director of finance for WISH; and Megan Sherman, M.A.Ed.H.D., associate director of operations for WISH.

Part one of the series introduced the TeamSTEPPS framework and fundamentals of TeamSTEPPS concepts and tools to facilitate better teamwork, communication, and leadership. The webinar described how breaking down the tools and concepts into 100-, 200-, and 300-level skills will help organizations focus on moving their culture to one with improved communication and teamwork, ultimately leading to improved patient outcomes.

Recording of the webinar:

Slides of the July 2017 Webinar: Introduction to the Fundamentals of TeamSTEPPS Concepts and Tools (Part 1 of 3) (PowerPoint, 9.2 MB)

July 2017 Webinar: TeamSTEPPS for Office-Based Care Online: Challenges and Successes in the Small Office: TeamSTEPPS

This 45-minute webinar explores lessons learned during implementation of TeamSTEPPS in an office-based setting. Specifically, this webinar will help learners evaluate the characteristics of the small office environment, including staff dynamics, and will provide practical tips to select, introduce, and embed TeamSTEPPS techniques as part of a broader culture of safety. The webinar is part of a library to support and amplify your work on the TeamSTEPPS for Office-Based Care Online course.

Recording of the webinar:

TeamSTEPPS for Office-Based Care Online: Planning and Assessing a TeamSTEPPS Program

This webinar focuses on implementing TeamSTEPPS in office-based care settings and highlights practical applications to plan and assess TeamSTEPPS implementation. This webinar is presented by Michelle Turner, RN, BSN, and Kipton Pedersen from the University of Iowa (Iowa River Landing).

Recording of the webinar:

May 2017 Webinar: TeamSTEPPS for Office-Based Care Online: TeamSTEPPS Training and Implementation

This webinar is part of a library to support and amplify the TeamSTEPPS for Office-Based Care Online course. It highlights practical applications of the training and implementation steps of the program.

Recording of the webinar:

May 2017 Webinar: Presenting TeamSTEPPS® in the Perioperative Setting

AHRQ hosted a webinar on Wednesday, May 10, from 1 to 2 p.m. ET, on one organization's approach to implementing TeamSTEPPS training to the entire perioperative division of more than 600 staff and physicians in a large tertiary medical center. This webinar, "Presenting TeamSTEPPS in the Perioperative Setting," featured Barbara Helliwell, RN, B.S.N., PHN, risk management and patient safety director at Kaiser Permanente Los Angeles Medical Center; and Mark Lassoff, M.D., M.B.A., M.P.H., assistant chief of urology, assistant perioperative director, and TeamSTEPPS physician champion at Kaiser Permanente Los Angeles Medical Center.

The implementation team's goal was to introduce TeamSTEPPS principles in a manner that would be applicable to all perioperative services and stakeholders without significantly disrupting daily operations. To accomplish this goal, the team focused on leadership support, used multiple TeamSTEPPS tools, surveyed participants before training, designed a program to address organization-specific and participant safety concerns, developed a standard set of safety behaviors that would be applicable in all surgical settings, and established a sustainability and monitoring plan. To this end, the organization successfully trained 475 physicians and staff over the course of 2 days.

This webinar focused on the planning needed to successfully train large audiences, the interdisciplinary approach used, customized learning materials, use of gaming, and focused messaging to enhance team performance and effectiveness. The webinar also discussed challenges encountered, the sustainability and monitoring plan, and results on team behaviors and effectiveness.

Recording of the webinar:

Slides of the May 2017 Webinar: Presenting TeamSTEPPS in the Perioperative Setting are available for download (PowerPoint, 10.4 MB).

April 2017 Webinar: Teams Saving Brains One Minute at a Time

AHRQ hosted a webinar on Wednesday, April 12, from 1 to 2 p.m. ET. on one system's work to improve team effectiveness during stroke codes with the goal of maximizing efficiency and effectiveness of care. This initiative used high-fidelity in situ simulation leveraging TeamSTEPPS tools and strategies to ensure optimal team performance. Outcomes from this team training significantly shortened "door to procedure time" for patients experiencing a stroke. This webinar, "Teams Saving Brains One Minute at a Time," featured Susan Coffey Zern, M.D., M.S.M.S., C.H.S.E., director, simulation, Christiana Care Health System, and Barbara Albani, M.D., director of neurointerventional surgery, Christiana Care Health System.

A patient suffering from a stroke requires the care of an interprofessional team who need to work together quickly and efficiently to restore perfusion to the brain to maximize clinical outcomes. The learning from this webinar can be adapted to any high-acuity clinical situation that requires optimal interprofessional team-based response. Using simulation to observe teamwork and communication to make iterative changes to the process was a key factor driving our improvements. Debriefing with frontline team members allowed rapid cycle testing of proposed changes to shape the final process. We discussed how TeamSTEPPS tools and skills were leveraged in different ways specific to each role.

Recording of the webinar:

Slides of the April 2017 Webinar: Teams Saving Brains One Minute at a Time are available for download (PowerPoint, 2 MB).

March 2017 Webinar: High-Reliability Organizational Culture Using Standardized Patient Simulation and TeamSTEPPS®

AHRQ hosted a webinar on Wednesday, March 8, from 1 to 2 p.m. ET. on one system's lessons learned from a multicenter collaborative that resulted in more than 20 rapid cycle innovation projects, including nine projects led by frontline staff and four designed to model, practice, and teach TeamSTEPPS key principles using standardized patients in a health care simulation lab. This webinar featured Brent Ibata, Ph.D., J.D., M.P.H., research compliance officer at Sentara Healthcare, and Patric Lundberg, Ph.D., associate professor at Eastern Virginia Medical School. Standardized patient simulation can bridge didactic classroom content into real-world simulated scenarios to facilitate experiential learning of the TeamSTEPPS key principles on the path toward "zero events of preventable harm." A high-reliability organization (HRO) is one that has created and sustained an environment that nurtures and rewards incremental efforts to improve safety while recognizing errors and near-misses as valuable learning opportunities. Standardized patient simulation is one pedagogical tool to model HRO behaviors, stimulate discussions, and practice the TeamSTEPPS key principles of team structure, leadership, situation monitoring, mutual support, and communication.

Recording of the webinar:

Slides of the March 2017 Webinar: High-Reliability Organizational Culture Using Standardized Patient Simulation and TeamSTEPPS are available for download (PowerPoint, 11.11 MB).

February Webinar: Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration

AHRQ hosted a webinar on Wednesday, February 8, from 1 to 2 p.m. ET on various team models and how they can be enhanced to perform at the highest level. The webinar, "Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration," featured William Gordon, DMin, MDiv, Instructor at Rosalind Franklin University in North Chicago. The TeamSTEPPS framework focuses on the optimization of teams. Knowing how teams are organized and the consequences of those structures enables us to more deeply direct likely outcomes to communication, relationships among members, and personal and professional accountability. Equipped with this information, teams and leaders can make conscious choices to intentionally select or potentially hybridize team structures that are best suited to their purpose and desired outcomes.

Recording of the webinar:

Slides of the February Webinar: Teams, TeamSTEPPS, and Team Structures: Models for Functional Collaboration are available (PowerPoint Version, 1 MB).

January Webinar: Brain-Based Learning Strategies to Improve TeamSTEPPS® Deployment and Health Care High Reliability

AHRQ hosted a webinar on Wednesday, January 11, from 1 to 2 p.m. ET on Brain-Based Learning Strategies to Improve TeamSTEPPS Deployment and Health Care High Reliability.

To reliably deliver error-free health care to patients, staff must achieve mastery of the information that defines their scope of practice. Oren Guttman, M.D., M.B.A., director of multidisciplinary team training at the University of Texas Southwestern Medical Center, explained how learning—from the perspective of cognitive neuroscience—is the successful processing of information. Processing includes encoding and storing information and involves the brain's ability to:

Brain-based learning is the strategy of leveraging our current understanding of the human cognitive architecture to design more successful learning opportunities. Teams can employ this approach to enhance engagement and learning in individual TeamSTEPPS deployment projects to accelerate organizational culture change and improve reliability.

Recording of the webinar:

Slides of the January Webinar: Brain-Based Learning Strategies To Improve TeamSTEPPS Deployment and Health Care High Reliability are available (PowerPoint Version, 5 MB).

2017 TeamSTEPPS for Office-Based Care Webinars

November 2017 Webinar: Sustainment (Part 3 of 3)

AHRQ hosted a webinar on Friday, November 10, that was part three of a three-part series on implementing TeamSTEPPS. This webinar is part of a library to support and amplify the TeamSTEPPS for Office-Based Care online course. It highlights practical applications of the training and implementation steps of the TeamSTEPPS program, using strategies from two organizations as examples. The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL; Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL; and Bob Smith, Ph.D., Director of Medical Staff Assistance Program at MetroHealth.

July 2017 Webinar: Challenges and Successes in the Small Office Setting

AHRQ hosted a webinar in July 2017 that explored lessons learned during TeamSTEPPS implementation in an office-based setting. Specifically, this webinar helped learners evaluate the characteristics of the office environment and provided practical tips to select, introduce, and embed TeamSTEPPS techniques as part of a broader culture of safety. This webinar is part of a library to support and amplify the TeamSTEPPS for Office-Based Care Online course.

Recording of the webinar:

Slides of the July 2017 Webinar: TeamSTEPPS Challenges and Successes in the Small Office Setting are available for download (PowerPoint, 1.4 MB).

May 2017 Webinar: TeamSTEPPS Training & Implementation (Part 2 of 3)

AHRQ hosted a webinar on Wednesday, May 24, that was part two of a three-part series on implementing TeamSTEPPS. This webinar is part of a library to support and amplify the TeamSTEPPS for Office-Based Care online course. It highlights practical applications of the training and implementation steps of the program. The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL.

Recording of the webinar:

Slides of the May 2017 Webinar: TeamSTEPPS Training & Implementation are available for download (PowerPoint, 3.0 MB).

May 2017 Webinar: Planning and Assessing a TeamSTEPPS Program (Part 1 of 3)

AHRQ hosted a webinar on Wednesday, May 3, that was part one of a three-part series on implementing TeamSTEPPS. This webinar is part of a library to support and amplify the TeamSTEPPS for Office-Based Care online course. It highlights practical applications of the training and implementation steps of the program. The presenters were Michelle Turner, RN, B.S.N., Nurse Manager at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL; and Kip Pedersen, Manager of Frontline Operations at UIHC – Iowa River Landing, and Co-Project Lead – TeamSTEPPS at IRL.

Recording of the webinar:

Slides of the May 2017 Webinar: Planning and Assessing a TeamSTEPPS Program are available for download (PowerPoint, 2.9 MB).

Page last reviewed September 2019
Page originally created November 2016
Internet Citation: TeamSTEPPS Webinars. Content last reviewed September 2019. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/teamstepps/webinars/index.html