Previous TeamSTEPPS Webinars: 2015

As part of the TeamSTEPPS National Implementation, AHRQ is sponsoring a monthly webinar series. The webinars below were held in 2015.

December Webinar: Integrating Quality Improvement Methods to Improve Teamwork and Patient Safety

This webinar, "Integrating Quality Improvement Methods to Improve Teamwork and Patient Safety," featured presenters from the UCLA Health System: Randolph Steadman, M.D., M.S., Professor, Vice Chair, and Director of the UCLA Simulation Center; Robert Martin, PsyD, Performance Excellence Specialist; and Kenneth Miller, RN, M.S.N., CCRN, Nursing Simulation Education Coordinator. Their presentation focused on methods such as Lean and TeamSTEPPS and approaches for using aspects of each in an organizational patient safety program. Specifically, the presentation sought to:

  • Compare two quality improvement models designed to improve patient safety.
  • Discuss how to integrate the models into a single program.
  • Demonstrate three Lean tools that can be applied to a TeamSTEPPS course.
  • Evaluate exercises designed to utilize these tools.

Slides are available for download [Powerpoint, 1.3 MB]. Webinar recording.

November Webinar: Tailoring Your TeamSTEPPS Program to Suit Your Audience: One Size Does Not Fit All

This webinar, "Tailoring Your TeamSTEPPS Program to Suit your Audience: One Size Does Not Fit All," featured three presenters from the Office of the Chief Nurse Executive of the North Shore-Long Island Jewish Health System: Madeline M. (Lynn) Fricke, M.P.S., RN, Manager, Nursing Initiatives; Denise Mazzapica, M.S.N., RN-BC, Manager, Nursing Initiatives; and Jayne O’Leary, M.S.N., RN, Manager of Nursing Initiatives. Their presentation focused on their extended team’s vast experiences in providing TeamSTEPPS training to various disciplines across the 36,000 North Shore-LIJ staff that have been trained in their health system. Specifically, the presentation sought to:

  • Describe the importance of knowing your training audience.
  • Discuss approaches for tailoring TeamSTEPPS training to your audience.
  • Present approaches for engaging your audience using interdisciplinary faculty.
  • Discuss strategies for addressing training needs when limited trainee time is available.

Slides are available for download [Powerpoint, 533.8 KB]. Webinar recording.

October Webinar: From Evidence to Action: TeamSTEPPS Strategies for Nursing Education

This webinar, "From Evidence to Action: TeamSTEPPS Strategies for Nursing Education," featured Patricia Sharpnack, D.N.P., RN, CNE, NEA-BC, ANEF, Dean and Strawbridge Professor at The Breen School of Nursing, Ursuline College; Laura Goliat, D.N.P., M.S.N., RN, FNP-BC, Associate Dean of Undergraduate Nursing and Assistant Professor at The Breen School of Nursing, Ursuline College; and Mary Trosclair, M.S.N., RN, Coordinator of the Simulator Lab and Professor at Delgado Community College’s Charity School of Nursing. Their presentation focused on their experiences implementing TeamSTEPPS in nursing education, including lessons learned. Specifically, the presentation sought to:

  • Recognize the importance of team instruction in nursing education.
  • Discuss ways to incorporate TeamSTEPPS tools and strategies into classroom and/or clinical instruction.
  • Explore barriers encountered during implementation and strategies to overcome them.

Slides are available for download [Powerpoint, 4.71 MB]. Webinar recording.

September Webinar: Addressing Behaviors that Undermine a Culture of Safety, Reliability and Accountability 

In this webinar, Gerald B. Hickson, M.D., who serves as the Senior Vice President for Quality, Safety and Risk Prevention, and Assistant Vice Chancellor for Health Affairs at Vanderbilt University Medical Center, focused on the issue of and challenges associated with team members whose behaviors undermine a culture of safety. Specifically, the presentation sought to:

  • Use a specific example of a team member’s lack of compliance to illustrate a critical challenge with quality improvement interventions.
  • Describe the consequences of failure to address undermining behaviors.
  • Discuss strategies for addressing undermining behaviors.
  • Discuss the importance of teamwork in compliance and the sustainment of a culture of safety, reliability and accountability.

Slides are available for download [PDF, 2 MB].

August Webinar: Implementation of TeamSTEPPS in a High Acuity Environment: A Multifaceted Approach in MetroHealth’s Emergency Department

In this webinar, Thomas P. Noeller, M.D., FAAEM FACEP, who holds roles as an associate professor at Case Western Reserve University School of Medicine, director of the MetroHealth Simulation Center and attending physician in the Department of Emergency Medicine at MetroHealth Medical Center, and Robert L. Smith, Ph.D., the director of Medical Staff Assistance Program at MetroHealth Medical Center, presented a multifaceted approach to implementing TeamSTEPPS in the ED. The presentation sought to:

  • Identify teamwork intervention targets in a high-acuity environment.
  • Apply TeamSTEPPS principles to address identified needs.
  • Describe a multifaceted program that includes practical and sustainable applications of TeamSTEPPS principles.

Slides are available for download [Powerpoint, 1.6 MB]. Webinar recording.

July Webinar: Partnering with Your Malpractice Insurance Program to Improve Safety in Surgery: TeamSTEPPS as Part of a Multifaceted Program

In this webinar, David L. Feldman, M.D., M.B.A., CPE, FACS, Chief Medical Officer and Senior Vice-President at Hospitals Insurance Company, discussed patient safety in surgery from the risk management perspective. He highlighted a multi-hospital safe surgery collaborative that included TeamSTEPPS as part of a multi-faceted program. The presentation sought to:

  • Describe how a malpractice insurance company can facilitate a safe surgery collaborative to help mitigate risk and improve surgical outcomes.
  • Discuss how to achieve high-level engagement with clinical departments in a multi-hospital collaborative.
  • Discuss the components of a multi-faceted safe surgery program and where TeamSTEPPS fits in.
  • Describe the metrics that can be used to show results from a safe surgery program.

Slides are available for download [Powerpoint, 2.13 MB]. Webinar recording.

May Webinar: I-PASS: Integrating High Quality Handoffs into TeamSTEPPS and Hospital Care

In this webinar, Christopher Landrigan, M.D., M.P.H., Research Director of the Inpatient Pediatrics Service at Boston Children’s Hospital and Associate Professor of Medicine and Pediatrics at Harvard Medical School, was joined by Army Col. Clifton Yu, M.D., Director of Medical Education at the Walter Reed National Military Medical Center. They presented their work on the I-PASS study, which aimed to improve safety by standardizing provider communication, particularly during transitions in care. Drs. Landrigan and Yu served as lead investigators in this project. Their presentation sought to:

  • Review the literature on handoffs, miscommunications and patient safety.
  • Describe I-PASS, a bundle of handoff interventions inspired and informed by the TeamSTEPPS program.
  • Discuss the results of a multi-center study that implemented I-PASS in nine North American hospitals.

Slides are available for download [Powerpoint, 8.75 MB]. Webinar recording.

April Webinar: TeamSTEPPS for Code Blue Teams: Piloting SBAR and CUS for Interprofessional Team Education

In this webinar, Edward Lee, M.D., Assistant Clinical Professor, Hospitalist Section in the UCLA Department of Internal Medicine, and Ken Miller, RN, M.S.N., CCRN, Simulation Education Program Coordinator in the UCLA Department of Nursing Practice Research and Education, discussed how they identified the need for and implemented TeamSTEPPS tools in UCLA’s Code Blue Teams. Specifically, this presentation sought to:

  • Provide an overview of Code Blue Teams and interprofessional team education at UCLA.
  • Describe the identification of the need for TeamSTEPPS tools among Code Blue team members.
  • Describe how interprofessional code team training and TeamSTEPPS tools are being implemented.
  • Present data measuring the effectiveness of the intervention.

Slides are available for download [Powerpoint, 760.86 KB]. Webinar recording.

March Webinar: Coaching Teamwork Behaviors: Strategies to Reinforce TeamSTEPPS Skills

In this webinar, Charlotte Hubbard, M.S., SPHR, Consultant in Carilion Clinic’s Human Resources and Training Department, Kris Peters, RN, M.S.N., Clinical Nurse Educator in Carilion Clinic’s Emergency Services Department, and Sheila Lambert, RN, M.S.N., Senior Director of Pediatric Services at Carilion, presented information and strategies for using coaching to reinforce TeamSTEPPS skills. This presentation sought to:

  • Describe the role of a TeamSTEPPS coach.
  • Describe strategies for effectively coaching TeamSTEPPS skills.
  • Provide examples of coaching strategies and support from Carilion Clinic’s TeamSTEPPS efforts.

Slides are available for download [Powerpoint, 16 MB]. Webinar recording.

February Webinar: TeamSTEPPS Implementation: Fostering Buy-in from the Front Lines to the C-suite

In this webinar, Robert Smith, Ph.D., Director of the Medical Staff Assistance Program at MetroHealth Medical Center, presented strategies for gaining buy-in for TeamSTEPPS from executives, physicians and other frontline staff, based on MetroHealth’s experiences. This presentation sought to:

  • Describe strategies for gaining buy-in for TeamSTEPPS from executive staff.
  • Discuss the engagement of physicians and other staff.
  • Discuss how buy-in and other factors are used to determine the readiness of a unit or department for TeamSTEPPS.

Slides are available for download [Powerpoint,  808.92 KB]. Webinar recording.

January Webinar: Team Self Correction to Enhance Performance

Kim Smith-Jentsch, Ph.D., is an associate professor in the Department of Psychology and director of the Industrial Organization Psychology Ph.D. Program at University of Central Florida presented on "Team Self Correction to Enhance Performance." Dr. Smith-Jentsch discussed the following objectives:

  • Describe Team Dimensional Training (TDT) and its goals.
  • Provide an overview of research and results on TDT, as they relate to team performance.
  • Explain how the TDT research can be leveraged in implementing specific TeamSTEPPS tools.

Slides are available for download [Powerpoint, 2.98 MB]. Webinar recording.

Persons using assistive technology may not be able to fully access information in the Powerpoint files. For assistance, contact Doreen Bonnett at (301) 427-1899 or

Page last reviewed September 2017
Page originally created April 2017
Internet Citation: Previous TeamSTEPPS Webinars: 2015. Content last reviewed September 2017. Agency for Healthcare Research and Quality, Rockville, MD.