The Patient Safety and Clinical Pharmacy Services Collaborative

The Patient Safety and Clinical Pharmacy Services Collaborative (PSPC), organized by the Health Resources and Services Administration, or HRSA, improves health care quality by providing patients suffering from complex conditions with evidence-based clinical pharmacy services. Now in its fifth year, PSPC works with teams of community health care providers to advance their medication and care management systems and improve patient safety.

Summary of Activities:

Patients with complex conditions often receive care and medication from multiple providers. A lack of coordination among these providers could lead to adverse drug events or a duplication of therapy and interactions. Therefore, it is critical that these doctors, specialists, and nurses work collaboratively to provide effective health care.

The PSPC enables this collaboration by helping to spread practices that improve patient safety and health outcomes. PSPC equips teams with a "change package," a set of field-tested best practices developed by expert national faculty and adapted from high-performing organizations. Provider teams also participate in integrated learning sessions that teach the Institute for Healthcare Improvement (IHI) Model for Improvement, allowing teams to measure, share, and track their progress.

Additionally, PSPC helps participating providers integrate their clinical pharmacy services into a Primary Health Care Home model. Each team of providers has a designated lead Primary Health Care Home, which reduces the complexity of managing patient information and health care services by integrating them into a central location. It enables providers and pharmacists to effectively coordinate care for a defined population of patients.

As of May 2013, 344 teams of community health providers participated in PSPC, representing more than 885 organizations of community-based health care providers across 48 States, the District of Columbia, Puerto Rico, and the Virgin Islands. By 2015, PSPC aims to have 400 teams in 3,000 communities across the country participating in the program.

Alignment to the National Quality Strategy (NQS):

NQS priorities of the HRSA Patient Safety and Clinical Pharmacy Services Collaborative (PSPC): Making care safer by reducing harm caused in the delivery of care. Promoting effective communication and coordination of care.

Efforts such as these:

  • Make care safer by reducing harm caused in the delivery of care.
  • Promote effective communication and coordination of care.

Evaluation of this program is completed by the teams themselves, who share their progress monthly on multiple improvement measures, which include health outcomes and reductions in adverse drug events.

Contact:

The Patient Safety and Clinical Pharmacy Collaborative is sponsored by the Health Resources and Services Administration. You can learn more at http://www.hrsa.gov/publichealth/clinical/patientsafety/index.html.

Page last reviewed March 2017
Page originally created November 2016
Internet Citation: The Patient Safety and Clinical Pharmacy Services Collaborative. Content last reviewed March 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/workingforquality/priorities-in-action/patient-safety-and-clinical-pharmacy-services-collaborative.html