TeamSTEPPS® Fundamentals: Module 9 Coaching Workshop: Classroom SlidesTeamSTEPPS is a teamwork system developed jointly by the Department of Defense (DoD)and the Agency for Healthcare Research and Quality (AHRQ) to improve institutional collaboration and communication relating to patient safety. TeamSTEPPS® Fundamentals: Module 9Coaching Workshop: Classroom SlidesSlides:Slide 1: Coaching Workshop Slide 2: Objectives Slide 3: Knowledge, Skills, and Attitudes (KSAs) Slide 4: The Role of Each Team Member is to... Slide 5: Coaching Slide 6: The Role of the Coach is to... Slide 7: Characteristics of an Effective Coach Slide 8: Coaching Competencies Slide 9: The Coach as Motivator Slide 10: Coaches Provide Feedback That Is... Slide 11: Feedback Should Be... Slide 12: Exercise: Coaching Self-Assessment Slide 13: Coaching Tips Slide 14: The Results of Good Coaching Are... Slide 15: Exercise: Coaching Slide 16: Exercise: Coaching (continued) Slide 17: How To Implement a Coaching Strategy Slide 18: Teamwork ActionsSlide 1: Coaching Workshop"A good coach will make the players see what they can be rather than what they are." — Ara ParasheghianReturn to TopSlide 2: ObjectivesState how team members' knowledge, skills, and attitudes are developed.Describe the characteristics of an effective coach.Assess coaching strengths and areas for improvement.Identify the results of good coaching.Demonstrate and evaluate coaching competencies.Describe how to implement a coaching strategy.Return to TopSlide 3: Knowledge, Skills, and Attitudes (KSAs)Team member KSAs are developed through—A clear understanding of team members' roles.Clearly defined tasks and responsibilities.A high level of commitment and a firm belief in accomplishment of the task/responsibility.A good understanding of the culture and norms.Return to TopSlide 4: The Role of Each Team Member is to...Apply specific teamwork skills to accomplish and fulfill the responsibilities and tasks.Communicate pertinent information to teammates and the patient/family efficiently and effectively.Demonstrate desired behaviors and skills.Possess the attitudes necessary to develop mutual trust and team orientation.Request clarification or additional information as needed.Make adjustments to behaviors based on feedback.Return to TopSlide 5: CoachingProviding guidance, feedback, and direction to ensure successful performance.Return to TopSlide 6: The Role of the Coach is to...Establish and clarify goals of the session.Develop a plan to accomplish the tasks and responsibilities.Ensure team members have a clear definition and understanding of their roles and responsibilities.Align expectations with members of the team.Advise, instruct, and demonstrate desired teamwork behaviors and skills.Encourage and provide feedback for improvement.Acknowledge and reinforce desired behaviors when observed.Return to TopSlide 7: Characteristics of an Effective CoachCompetenceInfluenceInterpersonal StyleEffective FeedbackReturn to TopSlide 8: Coaching CompetenciesCommunicationCommunicating Instructions Providing Feedback Listening for UnderstandingRelationshipsBuilding Rapport and Trust Motivating Others Working w/Personal Issues Confronting Difficult SituationsPerformance ImprovementSetting Performance Goals Rewarding Improvement Dealing with Failure Assessing Strengths and WeaknessesExecutionResponding to Requests Following ThroughReturn to TopSlide 9: The Coach as MotivatorHelp team members see the bridge between: What they value and desire and...The task or role for which they are responsible.Provide specific, timely observations of performance and effectiveness.Encourage belief in team members' abilities to succeed.Validate current levels of accomplishment while advocating greater achievement.Identify potential challenges, pitfalls, and unforeseen consequences.Return to TopSlide 10: Coaches Provide Feedback That Is...Descriptive and nonevaluative.Meant to improve skills by making team members aware of what was right or wrong about their task performance.Considered a development tool used to enhance task performance.Two-way, that is, it allows team members the opportunity to interact and ask questions.Return to TopSlide 11: Feedback Should Be...Well-Intentioned:Feedback gives information, not advice.Effective feedback is meant to help the recipient-it is a gift.It should not be used to "get something off of your chest".Feedback will not fix what you believe is wrong with another person.Nonjudgmental:Do not use terms like "good" or "bad".The goal of feedback is to help someone understand and accept the effects of his or her behavior on others. The team member's decision to change behavior is not part of the feedback process.Return to TopSlide 12: Exercise: Coaching Self-AssessmentComplete a coaching self-assessment form to identify coaching strengths and areas for improvement.Return to TopSlide 13: Coaching TipsDo...Actively monitor and assess team performance.Establish performance goals and expectations.Acknowledge desired teamwork behaviors and skills through feedback.Coach by example; be a good mentor.Do not...Coach from a distance.Coach only to problem-solve.Lecture instead of coach.Return to TopSlide 14: The Results of Good Coaching Are...Defined and understood goals.Aligned expectations between the team leader and team members.Transfer of knowledge on a "just-in-time" basis.Increased individual motivation and morale.A more adaptive and reactive team.Improved team performance and safer patient care.Return to TopSlide 15: Exercise: CoachingSplit into groups of three.Review the scenarios and Coaching Feedback Form (CFF).Each participant takes a turn playing the coach, team member, and observer.The coach provides feedback to the team member in the scenario.The team member role plays the scenario.The observer completes the CFF and then shares with the groups.Return to TopSlide 16: Exercise: Coaching (continued)Return to TopSlide 17: How To Implement a Coaching StrategyPresent coaching concept to leadership.Select coaches based on the characteristics and competencies of an effective coach.Conduct a session on coaching for the appointed coaches.Match coaches with team members.Leverage current performance tools or create new tools to help coaches sustain a coaching environment.Return to TopSlide 18: Teamwork ActionsPerform as a leader and a coach of other team members.Provide well-intentioned, nonjudgmental feedback.Analyze results of your coaching to look for ways to continually improve team performance.Ensure team members are performing their roles as appropriate.Implement a coaching strategy.Return to Top Return to Contents Proceed to Module 10 Current as of November 2008 Internet Citation: TeamSTEPPS® Fundamentals: Module 9: Coaching Workshop: Classroom Slides. November 2008. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/slcoaching.html
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