Patients With Limited English Proficiency

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The TeamSTEPPS^® Limited English Proficiency module is designed to help you develop and deploy a customized plan to train your staff in teamwork skills and lead a medical teamwork improvement initiative in your organization from initial concept development through to sustainment of positive changes. This evidence-based module will provide insight into the core concepts of teamwork as they are applied to your work with patients who have difficulty communicating in English. Comprehensive curricula and instructional guides include short case studies and videos illustrating teamwork opportunities and successes.

This module consists of staff training materials and train-the-trainer materials. The staff training materials are used to teach TeamSTEPPS^® to various clinical and nonclinical staff. The train-the-trainer materials are used to prepare staff to deliver training to other staff and are designed to teach trainers how to use the staff training materials.

Also select Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals, which may help you and your organization prepare for the TeamSTEPPS^® Limited English Proficiency module.”

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Module Materials

 

Contents

Staff Training
Train the Trainers
Guides
Binder Resources

 

Staff Training

• All Handouts (PDF File, Word® File)

Pre-Work

• Readiness Assessment Survey (PDF File)

Handouts

• Sample Session Agenda (PDF File)
• Evidence Summary (PDF File)
• Patient Language Process Map (PDF File)
• Briefing Exercise (PDF File)
• Course Evaluation (PDF File)
• Learning Outcomes Assessment (PDF File)
• Pretraining Behavior Survey (PDF File)
• Posttraining Behavior Survey (PDF File)
• Patient Outcome Survey (PDF File)
• Patient Outcome Survey (in Spanish) (PDF File)

Slide Presentations

• Staff Training Instructor Guide (PowerPoint® File) (PDF File)
• Staff Training Classroom Slides (PowerPoint® File) (PDF File)

Return to Contents

 

Train the Trainers

• All Handouts (PDF File) (Word® File)

Pre-Work

• Readiness Assessment Survey (PDF File)
• Form Letter (PDF File)

Handouts

• Sample Session Agenda (PDF File)
• Sample Participant List (Word® File)
• Essentials Slide Handouts (PDF File)
• Evidence Summary (PDF File)
• Patient Language Process Map (PDF File)
• Briefing Exercise (PDF File)
• Course Evaluation (PDF File)
• Learning Outcomes Assessment (PDF File)
• Pretraining Behavior Survey (PDF File)
• Posttraining Behavior Survey (PDF File)
• Patient Outcome Survey (PDF File)
• Patient Outcome Survey (in Spanish) (PDF File)
• Goals and Outcomes (PDF File)
• Implementation Slide Handouts (PDF File)
• Action Planning (PDF File)

Slide Presentations

• Train the Trainers Instructor Guide (PowerPoint® File) (PDF File)
• Staff Training Classroom Slides (PowerPoint® File) (PDF File)
• Implementation Classroom Slides (PowerPoint® File) (PDF File)

Related Resources

• Coaching Workshop Classroom Slides (PowerPoint® File) (PDF File)
• Coaching Workshop Slide Handouts (PDF File)
• Instructional Videos (Streaming Flash® videos - Internet connection required)
  • Note: You may download these videos in Windows Media® format for local use without an Internet connection. Each video is compressed in Zip format for easier downloading.

Return to Contents

 

Guides

• Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals
  • Hospital Guide Slides (PowerPoint® File) (PDF File)
• Evaluation Guide (PDF File)

Return to Contents

 

Binder Resources

• Separator Tabs (Word® File)
• Train-the-Trainer Instructor Guide Cover (PowerPoint® File) (PDF File)