Using the AHRQ Pharmacy Survey on Patient Safety Culture (Webinar)

October 29, 2013

Summary

The Community Pharmacy Survey on Patient Safety Culture, developed by the Agency for Healthcare Research and Quality (AHRQ), is a measurement tool for improving patient safety culture in community pharmacies. The survey enables pharmacies to assess areas of strength and identify areas for improvement in their patient safety culture as part of their quality improvement activities.

Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality. This webinar discussed the community pharmacy patient safety culture survey and how two organizations are using their survey results to implement patient safety and quality improvement initiatives in their pharmacies. Pharmacies that administer the survey will be able to participate in an upcoming comparative database in September 2014.

Note: Since this webinar was held, the survey's name has been changed to Community Pharmacy Survey on Patient Safety Culture.

Speakers and Presentation Slides

Photograph of Joann Sorra, PhD

Diane Cousins, RPh
Health Scientist Administrator
Agency for Healthcare Research and Quality, Rockville, MD

  • Introduction presentation slides (PDF File, 557 KB)
Photograph of Joann Sorra, PhD

Joann Sorra, PhD
Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) and Surveys on Patient Safety Culture
Westat, Rockville, MD

  • Presentation Slides (PDF File, 237 KB)
Photograph of James Motz, RPh

James Motz, RPh
Specialty Pharmacy—Program Manager
Aurora Pharmacy, Inc., Elm Grove, WI

  • Presentation Slides (PDF File, 858 KB)
Photograph of Dawn Amerman

Dawn Amerman, Store Manager
Dexter Pharmacy/Village Pharmacy II, Dexter, MI

  • Presentation Slides (PDF File, 1.9 MB)

 

  • Closing presentation slides (Joann Sorra) (PDF File, 376 KB)

Recordings

Watch the Webinar Replay  (59 minutes, 28 seconds).

Transcript

Read the transcript of the Webinar (PDF File, 286 KB)

Related Materials

Page last reviewed October 2014
Internet Citation: Using the AHRQ Pharmacy Survey on Patient Safety Culture (Webinar). October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/index.html