Strategies To Improve Communication Between Pharmacy Staff and Patients: Training Program for Pharmacy Staff

Curriculum Guide

This training program is designed to introduce pharmacists to the problem of low health literacy in patient populations and to identify the implications of this problem for the delivery of health care services. The program also explains techniques that pharmacy staff members can use to improve communication with patients who may have limited health literacy skills.

Go to the Pharmacy Health Literacy Center for both technical assistance and information on related AHRQ tools.

By Sunil Kripalani, M.D., M.Sc., and Kara L. Jacobson, M.P.H, CHES.  

Contents

Overview of the Training Program

Slide Set and Notes for the Trainer
References

This training curriculum was produced under contract to the Agency for Healthcare Research and Quality (AHRQ) under Contract No. 290-00-0011 TO7. The AHRQ Task Order Officer for this project was Cindy Brach, M.P.P. The Robert Wood Johnson Foundation provided funding for this training curriculum. The Robert Wood Johnson foundation Program Officer was Pamela S. Dickson, M.B.A.

We would like to thank the following pharmacists from Grady Health System for their contributions to the PILL (Pharmacy Intervention for Limited Literacy) study: Douglas E. Miller, Pharm. D.; George Bachman, R.Ph., M.S.; Julie Rubin, Pharm. D., BCPS; and Shelley Nebel, Pharm. D. We would also like to thank Julie A. Gazmararian, Ph.D., M.P.H., and Karen J. McMorris, members of the PILL study research team.

The findings and conclusions in this document are those of the authors, who are responsible for its contents; the content does not necessarily represent the views of AHRQ, the U.S. Department of Health and Human Services, or the Robert Wood Johnson Foundation. Therefore, no statement in this report should be construed as an official position of AHRQ, the U.S. Department of Health and Human Services, or the Robert Wood Johnson Foundation.
 

Current as of October 2007
Internet Citation: Strategies To Improve Communication Between Pharmacy Staff and Patients: Training Program for Pharmacy Staff: Curriculum Guide. October 2007. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.html