CAHPS home page

Improving Enrollee Experience
CAHPS Surveys: Sorting Fact from Fiction
Supplemental Items
Two health plans share effective strategies
A podcast addressing common misconceptions about CAHPS surveys
Browse questions you can add to the newest versions of surveys
About CAHPS
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences.
CAHPS Surveys and Guidance
Each CAHPS survey is designed to assess patient experience in a specific health care setting.
Comparative Data
The CAHPS Database offers free access to comparative data for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey.
CAHPS surveys ask consumers and patients to report on and evaluate their health care experiences. Surveys cover topics important to consumers and focus on those aspects of quality that consumers are best qualified to assess.
The CAHPS Database aggregates survey data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations.
The latest news and events from CAHPS
CAHPS surveys play an important role as a quality improvement tool for health care organizations that use the standardized data to identify relative strengths and weaknesses in their performance, determine where they need to improve, and track their progress over time.
Reporting survey results to consumers is central to the CAHPS concept, which was designed as a reliable and useful tool for health care consumers. Reports are specifically intended to inform consumers about available health plan or provider choices and to support them in making good decisions.
Events
Join us for live Webcasts that address key topics for survey users and other stakeholders.
Podcasts & Presentations
Learn from experts in developing and using patient experience surveys.