Consumer Assessment Surveys
First launched in October 1995, the program has expanded beyond its original focus on health plans to address a range of health care services and meet the information needs of health care consumers, purchasers, health plans, providers, and policymakers.
The goals of the CAHPS program are twofold:
- Develop standardized patient surveys that can be used to compare results across sponsors and over time.
- Generate tools and resources that sponsors can use to produce understandable and usable comparative information for both consumers and health care providers.
Visit the CAHPS Web site.