Medical Office Survey on Patient Safety Culture

2014 User Comparative Database Report

Comparative results are provided for the items and patient safety culture dimensions on the AHRQ Medical Office Survey on Patient Safety Culture to allow medical offices to compare their survey results against the results from 935 medical offices and 27,103 staff respondents.

Select to download print version (Part 1, PDF File, 2.8 MB; Part 2, PDF File, 1.3 MB).


Prepared for:

U.S. Department of Health and Human Services

Agency for Healthcare Research and Quality

540 Gaither Road

Rockville, MD 20850

http://www.ahrq.gov

Contract No. HHSA 290201300003C

Managed and prepared by:

Westat, Rockville, MD 

Joann Sorra, PhD

Theresa Famolaro, MPS.

Naomi Dyer Yount, PhD

Scott Smith, PhD

Willow Burns, MA

Stephen Wilson, MA

Helen Liu

Jianmin Liu, MS

Jafar Haider

Contents

Executive Summary

   Survey Content

   Survey Administration Statistics

   Characteristics of Participating Medical Offices

   Characteristics of Respondents

   Areas of Strength for Most Medical Offices

   Areas With Potential for Improvement for Most Medical Offices

   Results by Medical Office Characteristics

   Results by Respondent Characteristics

   Action Planning for Improvement

Purpose and Use of This Report

Chapter 1. Introduction

   Survey Content

   Data Limitations

Chapter 2. Survey Administration Statistics

Chapter 3. Medical Office Characteristics

   Number of Providers

   Single Specialty vs. Multi-Specialty

   Specialty

   Implementation of Electronic Tools

   Ownership

   Geographic Region

Chapter 4. Characteristics of Respondents

   Staff Position

   Additional Characteristics of Respondents

Chapter 5. Overall Results

   Composite and Item-Level Charts

   Overall Ratings

Chapter 6. Comparing Your Results

   Description of Comparative Statistics

   Composite and Item-Level Comparative Tables

   Appendixes A and B: Overall Results by Medical Office and Respondent Characteristics

Chapter 7. What’s Next? Action Planning for Improvement

   Seven Steps of Action Planning

References

Notes: Description of Data Cleaning and Calculations

Appendixes

Executive Summary

Appendix A—Overall Results by Medical Office Characteristics

Appendix B—Overall Results by Respondent Characteristics

List of Tables

Table 1-1. Patient Safety Culture Composites and Definitions

Table 1-2. Distribution of AHRQ Database Medical Offices (2014) Compared With U.S. Economic Census (2007) and NAMCS (2005-2006) Data by Region

Table 2-1. Overall Response Rate Statistics—2014 Database Medical Offices

Table 2-2. Survey Administration Mode Statistics—2014 Database Medical Offices

Table 2-3. Average Response Rate by Survey Administration Mode—2014 Database Medical Offices

Table 3-1. Number of Providers: Distribution of 2014 Database Medical Offices

Table 3-2. Single Specialty vs. Multi-Specialty: Distribution of 2014 Database Medical Offices

Table 3-3. Specialty: Distribution of 2014 Database Medical Offices

Table 3-4. Implementation Status of Electronic Tools: Distribution of 2014 Database Medical Offices

Table 3-5. Majority Ownership: Distribution of 2014 Database Medical Offices

Table 3-6. Geographic Region: Distribution of 2014 Database Medical Offices and Respondents

Table 4-1. Staff Position: Distribution of 2014 Database Medical Office Respondents

Table 4-2. Tenure in Medical Office: Distribution of 2014 Database Medical Office Respondents

Table 4-3. Hours Worked per Week: Distribution of 2014 Database Medical Office Respondents

Table 6-1. Interpretation of Percentile Scores

Table 6-2. Sample Percentile Statistics

Table 6-3. Composite-Level Comparative Results—2014 Database Medical Offices

Table 6-4. Item-Level Comparative Results—2014 Database Medical Offices

Table 6-5. Item-Level Comparative Results on Patient Safety and Quality Issues—2014 Database Medical Offices

Table 6-6. Item-Level Comparative Results on Information Exchange With Other Settings—2014 Database Medical Offices

Table 6-7. Comparative Results on Average Overall Ratings on Quality and Patient Safety—2014 Database Medical Offices

Table N1. Example of Computing Item and Composite Percent Positive Scores

Table N2. Data Table for Example of How To Compute Percentiles

List of Charts

Chart 5-1. Composite-Level Average Percent Positive Response—2014 Database Medical Offices

Chart 5-2. Item-Level Average Percent Positive Response—2014 Database Medical Offices

Chart 5-3. Item-Level Average Ratings on List of Patient Safety and Quality Issues—2014 Database Medical Offices

Chart 5-4. Item-Level Average Ratings on Information Exchange With Other Settings—2014 Database Medical Offices

Chart 5-5. Item-Level Average Overall Ratings on Quality—2014 Database Medical Offices

Chart 5-6. Item-Level Average Overall Rating on Patient Safety—2014 Database Medical Offices

The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services.

This document is in the public domain and may be used and reprinted without permission except those copyrighted materials noted for which further reproduction is prohibited without specific permission of copyright holders.

No investigators have any affiliations or financial involvement (e.g., employment, consultancies, honoraria, stock options, expert testimony, grants or patents received or pending, or royalties) that conflict with material presented in this report.

Page last reviewed June 2014
Internet Citation: Medical Office Survey on Patient Safety Culture. June 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/professionals/quality-patient-safety/patientsafetyculture/medical-office/2014/index.html