Practice coaching can be an effective way to improve health care quality. This practice coaching manual aims to help effectively and efficiently improve clinical quality in an ambulatory setting by providing an overview of practice coaching and how various settings have used it to improve care, a summary of important characteristics and skills to look for when recruiting or training a practice coach, and a description of a time-limited practice coaching intervention that includes a series of activities, companion agendas, and tools. This manual accompanies a comprehensive Web-based toolkit, Integrating Chronic Care and Business Strategies in the Safety Net: A Toolkit for Primary Care Practices and Clinics.
Chapter 1: Introduction
Chapter 2: What is Practice Coaching?
Why Practice Coaching?
What Roles Do Practice Coaches Play?
What Do Practice Coaches Do?
How Is Practice Coaching Structured?
Who Serves as a Practice Coach?
Which Practices Benefit From Coaching?
Does Practice Coaching Work?
What Makes a Good Practice Coach?
How Much Does Coaching Cost?
How Does Coaching Compare to Participating in a Collaborative?
Successful Coaching Case Study #1
Successful Coaching Case Study #2
Chapter 3: An Approach to Practice Coaching
In a Nutshell
Phase I: Laying the Foundation for Success
Phase II: Active Practice Coaching
Suggested Modifications to our Practice Coaching Approach
Appendix of Meeting Agendas and Tools
Example: Practice Team Orientation Call Agenda
Example: Practice Team Site Visit Preparation Call
Example: Assessment Day Agenda
Tool: Clinic Observation Assessment
Example: Learning Session Agenda
Tool: The "Change Your Practice" Menu
Tool: Getting Started Logistics
Tool: Tell Us What You Think