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Research Studies is a compilation of published research articles funded by AHRQ or authored by AHRQ researchers.
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1 to 1 of 1 Research Studies DisplayedHouser SH, Ray MN, Maisiak R
Telephone follow-up in primary care: can interactive voice response calls work?
The purpose of the study was to assess patient perceptions about follow-up calls after ambulatory care visits, to evaluate differences in perceptions about human calls and interactive voice response system (IVRS) calls, and to explore the association between follow-up calls and patient satisfaction with care. It found that there were no differences in attitudes between patients receiving calls from clinic staff or from an IVRS.
AHRQ-funded; HS017060.
Citation: Houser SH, Ray MN, Maisiak R .
Telephone follow-up in primary care: can interactive voice response calls work?
Stud Health Technol Inform 2013;192:112-6..
Keywords: Primary Care, Patient Experience, Health Information Technology (HIT)