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Research Studies is a compilation of published research articles funded by AHRQ or authored by AHRQ researchers.
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1 to 1 of 1 Research Studies DisplayedLafferty M, Harrod M, Krein S
It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.
Researchers examined how physicians and nurses use available communication technologies and identify the implications for communication and patient care based on the theory of workarounds. They found that one-way communication technologies created an environment where workarounds could flourish. By placing results within the context of the theory of workarounds, they extended what is known about why and how workarounds develop, and they offered strategies to minimize workarounds' adverse effects. They concluded that two-way communication technologies could minimize workarounds and gaps in information exchange and could reduce unnecessary interruptions and the potential for adverse events.
J Am Med Inform Assoc 2021 Nov 25;28(12):2601-07. doi: 10.1093/jamia/ocab191.
Citation: Lafferty M, Harrod M, Krein S .
It's like sending a message in a bottle: a qualitative study of the consequences of one-way communication technologies in hospitals.
AHRQ-funded; HS022305..
Keywords: Hospitals, Communication, Health Information Technology (HIT), Provider: Physician