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Research Studies is a compilation of published research articles funded by AHRQ or authored by AHRQ researchers.
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1 to 2 of 2 Research Studies DisplayedMukamel DB, Harrington C
Resident satisfaction surveys and clinical quality of care in nursing homes: two sides of the same coin?
The authors of this article believe that quality of nursing homes is a complex, multidimensional construct. Unlike acute care hospitals, where patients are typically treated for one specific condition and stay for a short period of time, the length of stays in nursing homes varies widely. They argue that neither the individual assessment of clinical quality nor evaluation of hotel services are sufficient.
AHRQ-funded; HS021844.
Citation: Mukamel DB, Harrington C .
Resident satisfaction surveys and clinical quality of care in nursing homes: two sides of the same coin?
Aging Health 2013 Dec;9(6):607-9. doi: 10.2217/ahe.13.63..
Keywords: Consumer Assessment of Healthcare Providers and Systems (CAHPS), Long-Term Care, Nursing Homes, Patient Experience, Quality of Care, Quality Improvement, Quality Measures
Houser SH, Ray MN, Maisiak R
Telephone follow-up in primary care: can interactive voice response calls work?
The purpose of the study was to assess patient perceptions about follow-up calls after ambulatory care visits, to evaluate differences in perceptions about human calls and interactive voice response system (IVRS) calls, and to explore the association between follow-up calls and patient satisfaction with care. It found that there were no differences in attitudes between patients receiving calls from clinic staff or from an IVRS.
AHRQ-funded; HS017060.
Citation: Houser SH, Ray MN, Maisiak R .
Telephone follow-up in primary care: can interactive voice response calls work?
Stud Health Technol Inform 2013;192:112-6..
Keywords: Primary Care, Patient Experience, Health Information Technology (HIT)