TeamSTEPPS for Office-Based Care Classroom Course
The TeamSTEPPS for Office-Based Care material is presented here as a classroom course. Each module has PowerPoint classroom slides to be used for teaching and an accompanying instructor guide. The instructor guide provides background information on the slides as well as scripted information to help in the presentation of the material. Many modules also come with videos and ancillary exercises.
Introduction
- Introduction (Classroom Slides) ( PowerPoint File, 1.47 MB).
- Introduction (Instructor Guide) ( PowerPoint File, 961.45 KB).
- Paper Chain 1 Video; Paper Chain 2 Video.
Team Structure
- Team Structure (Classroom Slides) ( PowerPoint File, 5.12 MB).
- Team Structure (Instructor Guide) ( PowerPoint File, 1.12 MB).
- Thinking About Your Office-Based Team (Participant Handout) ( PDF Version, 49.2 KB).
- Video Reflections Worksheet (Participant Handout) ( PDF Version, 50.7 KB).
- Poor Teamwork in a Medical Office Video.
Communication
- Communication (Classroom Slides) ( PowerPoint File, 2.87 MB).
- Communication (Instructor Guide) ( PowerPoint File, 1.46 MB).
- Creating a Handoff Checklist (Participant Handout) ( PDF Version, 86.4 KB).
- Good Teamwork: Communication Video.
Leading Teams
- Leading Teams (Classroom Slides) ( PowerPoint File, 3.41 MB).
- Leading Teams (Instructor Guide) ( PowerPoint File, 1.31 MB).
- When and Why To Use a Huddle (Participant Handout) ( PDF Version, 35.6KB).
- Good Teamwork: Leadership Video.
Situation Monitoring
- Situation Monitoring (Classroom Slides) ( PowerPoint File, 2.43 MB).
- Situation Monitoring (Instructor Guide) ( PowerPoint File, 1.14 MB).
- Cross-Monitoring Handout (Participant Handout) ( PDF Version, 79.5KB).
- Good Teamwork: Situation Monitoring Video.
Mutual Support
- Mutual Support (Classroom Slides) ( PowerPoint File, 3.49 MB).
- Mutual Support (Instructor Guide) ( PowerPoint File, 1.97 MB).
- Mutual Support Behaviors (Participant Handout) ( PDF Version, 86.2 KB).
- Good Teamwork: Mutual Support Video.
Summary: Putting It All Together
- Summary: Putting It All Together (Classroom Slides) ( PowerPoint File, 649.48 KB).
- Summary: Putting It All Together (Instructor Guide) ( PowerPoint File, 722.08 KB).
- Beginning the TS Journey Video.
Coaching and Teaching
- Coaching and Teaching (Classroom Slides) ( PowerPoint File, 629.33 KB).
- Coaching and Teaching (Instructor Guide) ( PowerPoint File, 2 MB).
- An Issue of Time Video.
- Having an Important Discussion on a Common Issue Video.
- How To Dive Deeper Video.
- How To Coach the DESC Script Video.
- Coaching in the Moment Video.
Change Management
- Change Management (Classroom Slides) ( PowerPoint File, 1.61 MB).
- Change Management (Instructor Guide) ( PowerPoint File, 1.55 MB).
Measurement
- Measurement (Classroom Slides) ( PowerPoint File, 704.35 KB).
- Measurement (Instructor Guide) ( PowerPoint File, 1.33 MB).
- Measurement Exercise (Participant Handout) ( PDF Version, 170.87 KB).
- Evaluation Tools.
Implementation Planning
- Implementation Planning (Classroom Slides) ( PowerPoint File, 818.48 KB).
- Implementation Planning (Instructor Guide) ( PowerPoint File, 1.34 MB).
- Implementation Workbook (Participant Handout) ( PDF Version, 188.95 KB).