TeamSTEPPS® for Office-Based Care Version

TeamSTEPPS® for Office-Based Care offers techniques, tools, and strategies to assist health care professionals in developing and optimizing team knowledge and performance in an office-based care setting. The course is intended for practice facilitators—individuals who play a key role in leading and assisting practices with their quality improvement and practice transformation efforts.

TeamSTEPPS for Office-Based Care adapts the core concepts of the TeamSTEPPS program to reflect the environment of office-based teams. The examples, discussions, and exercises are tailored to the medical office environment. It is a full version of TeamSTEPPS, including all of the fundamentals modules as well as modules to assist in implementation.

The audience for TeamSTEPPS for Office-Based Care is wide. It is appropriate for:

  • Primary care offices.
  • Specialty offices (cardiology, obstetrics, etc.).
  • Pediatrics.
  • Patient-centered medical homes.
  • Walk-in clinics.
  • Large medical office buildings.
  • Small or rural offices.
  • Clinics in retail settings.
  • Patients and families.

TeamSTEPPS for Office-Based Care is intended to assist Practice Facilitators or other quality improvement minded clinical and nonclinical staff in improving the quality of care and patient safety at their organization.

Three Versions of TeamSTEPPS for Office-Based Care

TeamSTEPPS for Office-Based Care is presented here in three different versions.

  1. Classroom course: This version includes all the material as PowerPoint slides with accompanying Instructor Guide and materials. Videos and exercises are included to help illustrate the points made in the course.
  2. Online course: This version includes all the material in a self-paced online learning system. All modules come with narration and embedded videos. Please note that as of November 5, 2018, AHRQ will no longer offer Master Trainer certificates for the Office-Based Care Online Curriculum course, but the accredited Office-Based Care individual modules are available until December 12, 2018, for continuing education credit. The individual modules are self-enroll and self-paced. To enroll in the individual modules, go to AHRQ will end its support of the TeamSTEPPS Office-Based Care Learning Management System as of December 16, 2018, but will continue to house the TeamSTEPPS Office-Based Care Modules. To access the modules  go to
  3. Hybrid course: This version includes all the material delivered using both classroom and recorded PowerPoint slides. This version is useful when working with individuals across multiple locations.

Training Videos

TeamSTEPPS for Office-Based Care uses a variety of videos as examples in both the fundamentals and implementation portion.

Evaluation Materials

A full suite of evaluation materials are available to measure the success of the TeamSTEPPS for Office-Based Care program in your institution.

Page last reviewed December 2018
Page originally created September 2015
Internet Citation: TeamSTEPPS® for Office-Based Care Version. Content last reviewed December 2018. Agency for Healthcare Research and Quality, Rockville, MD.